Complete clean install of Windows 11. All apps downloaded and installed ok except Photolab 9
Downloading Photolab 9 installer file stops. Only way to get it is via VPN or Tor.
Then the installer file stops at 30%.
Ticket raised and usual remedies suggested, all tried before.
So far no solution.
How do you download the .exe?
Via PL9 or directly from the DxO website ?
Download the .exe directly from the DxO website on my account.
Yes it is the safest way, a few years ago I had problems downloading from PL and since I download from my account I no longer have problems.
I tested with several Firefox, Opera and Edge browsers on Win 10 and Win11 and no problems for me.
Do you use any plug-ins on your browser?
No plugins on my browsers, use Opera and Duckduckgo browsers and tried others to no avail, Win11.
No problems before, used from PL4.
This won’t help you but I’ve just re-downloaded PL9.5 via my DxO Shop account without any problems. I’m in the UK using Firefox (latest version), which has its privacy settings just about as high as they can go, and has the uBlock Origin plugin to kill adverts. My OS is Win 11 and the AV is the Win 11 built-in Windows Defender.
Previously I downloaded PL9.5 (no errors / problems) via the in-app update notification pop-up.
Thanks, Downloaded PL9.5 via my DxO Shop account (UK) Duckduckgo and others many times and no luck.
Same with me, No problems with direct download. Win11 and FF
Direct download from account failing intermittently ok via VPN or Tor!
Update Dxo PL9.5 installed and working again but crashes processing!
Installing problem - From DxO Labs IT Team - Issue may be related to our CDN (Content Delivery Network) provider’s PoP (Point of Presence) located in London. We have temporarily disabled it so that your download request is automatically redirected to the next closest PoP in Europe.
I had this issue when ramdisk was set to 4gb and my tmp dir was on the ramdisk. Set the tmp dir back to my local ssd.
What an atrocious setup arrangement. On my main PC it only failed once but restarting and it installed. On my Laptop, same WiFi network etc it repeatedly failed despite trying various VPN’s etc. Each time it repeatedly failed to download a module you have to start setup again and then it has to re-download every single module! I eventually got to the end but it still said there was a problem and the program failed to start. A repair install wanted to start downloading ALL the modules again. I cancelled that and just dragged the entire folder from my Desktop across to mt Laptop and the program started no problem. Why on earth did they go for a live online setup? Why not download the whole package and then install it or at least let the program install and then download modules as it needs them? I’ve been using Photolab since it first came out but if the next version has a similar setup process this version (9) will be my last.
The last update 9.6 sorted a lot out, plus the “Issue may be related to our CDN (Content Delivery Network) provider’s PoP” located in London.
How often do you install PhotoLab that makes this more than a minor short term inconvenience? If you value PhotoLab, I find it strange you would be willing to give it up altogether for such a trivial reason.
Mark
It’s not a minor inconvenience. On a 1gbs fibre broadband I wasted almost 3 hours continually downloading the same modules over and over again just because random modules would not complete their download. That’s a lot of time for one program and is totally unacceptable. It should not be too difficult to fix but unless people complain it will just get worse as Photolab 10 will no doubt have more modules of even greater size. I just hope the regular updates to version 9 don’t require you to download the complete package every time.
Report your problems to DXO Support and get a ticket. “From DxO Labs IT Team - Issue may be related to our CDN (Content Delivery Network) provider’s PoP (Point of Presence) located in London. We have temporarily disabled it so that your download request is automatically redirected to the next closest PoP in Europe.”