Complete clean install of Windows 11. All apps downloaded and installed ok except Photolab 9
Downloading Photolab 9 installer file stops. Only way to get it is via VPN or Tor.
Then the installer file stops at 30%.
Ticket raised and usual remedies suggested, all tried before.
So far no solution.
How do you download the .exe?
Via PL9 or directly from the DxO website ?
Download the .exe directly from the DxO website on my account.
Yes it is the safest way, a few years ago I had problems downloading from PL and since I download from my account I no longer have problems.
I tested with several Firefox, Opera and Edge browsers on Win 10 and Win11 and no problems for me.
Do you use any plug-ins on your browser?
No plugins on my browsers, use Opera and Duckduckgo browsers and tried others to no avail, Win11.
No problems before, used from PL4.
This won’t help you but I’ve just re-downloaded PL9.5 via my DxO Shop account without any problems. I’m in the UK using Firefox (latest version), which has its privacy settings just about as high as they can go, and has the uBlock Origin plugin to kill adverts. My OS is Win 11 and the AV is the Win 11 built-in Windows Defender.
Previously I downloaded PL9.5 (no errors / problems) via the in-app update notification pop-up.
Thanks, Downloaded PL9.5 via my DxO Shop account (UK) Duckduckgo and others many times and no luck.
Same with me, No problems with direct download. Win11 and FF
Direct download from account failing intermittently ok via VPN or Tor!
Update Dxo PL9.5 installed and working again but crashes processing!
Installing problem - From DxO Labs IT Team - Issue may be related to our CDN (Content Delivery Network) provider’s PoP (Point of Presence) located in London. We have temporarily disabled it so that your download request is automatically redirected to the next closest PoP in Europe.
I had this issue when ramdisk was set to 4gb and my tmp dir was on the ramdisk. Set the tmp dir back to my local ssd.