[edit] I restored to an earlier day, so it’s sorted for me - but make sure you have a way to restore if you install PL8v12 on Win10. putting this up top to save people the time of reading the thread. [/edit]
PLv8 notified me that there is a new version (8.12) offered to download it for me. I did that, and get the error message
Error reading from file
C:\Users[my user name]\AppData\Local\Temp\7xS0BC17E5\DxO.PhotoLab.Installer.WIX.msi.
Verify that the file exists and that you can access it.
I then downloaded from the DxO page. Similar error except the file is named
C:\Users[my user name]\AppData\Local\Temp\7xSC2222E493\Data1.cab
Thinking it might be an access issue, I tried running both as ‘administrator’. Same issue (not sure if the name of the missing file was the same, but definitely in AppData\Local.
File properties / Details / File Version is 8.12.20458.711 (same for both details)
I’m running Win10, am a local administrator on a local (not msoft) account.
And now PL8v11 is messed up - and when I try to install that version it fails similarly. Yes, I’ve rebooted my PC multiple times. I’m about to use Revo Uninstaller to nuke v8. I’ve copied my presets out of %appdata%l\DxO\DxO PhotoLab 8\Presets.
Anything else I’d ought to preserve?
I was NOT expecting to spend this afternoon figuring this out…
Are the files being reported in the error messages actually missing at the time you ran the installer? If so, it seems possible that something is preventing the installer from extracting them - or, some security program on your computer is quarantining the files as the installer extracts them. Another possibility - but a smaller one - is that the downloaded installer file was corrupted, either through the network or on your local drive. My first suggestion is to scan the Application and System logs in Windows Event Viewer to see if any activity or errors reported there align with what you’re experiencing. (For example, your local storage or swap might be full.) Otherwise, you don’t know what caused the mishap and are likely to encounter it again.
The failed PL8v12 installation also left things in a state where Revo didn’t see it as something it could uninstall. I cleared the PL8 folders in AppData, tried reinstalling PL8v11, similar error. Then because the error was about something in Appdata\local\temp, I cleared everything inside that folder that wasn’t currently in use, retried installing, similar error.
There’s nothing there other than the installation messages from MsiInstaller. I’d be amazed if there was a lack of storage somehow; the system drive is 2TB with 1.66TB free, total storage 5TB.
This is a relatively new PC (but with Win10). In process of setup I installed a lot of apps, but PL8v12 is the first one that’s done this.
But you’re right, something must be blocking decompression. I’m just running Defender (that comes with W10Pro) and this is the first time.
I think I’ve done all I can - and probably a bit more, including grabbing a copy of the %appdata%\temp folder the installation exe unpacks into while that first error message was up (it gets deleted as install finishes whether it was successful or not). It successfully downloaded all the parts it needed, stored in another %appdata%\temp folder, but then had an access issue with one of the downloaded parts.
I forgot to mention: I use an app that does ‘bare metal’ backups, so I can get back to where I was last night (or any night for the previous ten days or so via a full volume restore - but then I have no idea what went wrong.
Oddly enough, the files the installation is having issues with are in %appdata%\temp - and are folders and files that the installation exe creates as part of installation. The only way I can look at them is to leave that error message up, then dive in. The installation creates a folder, then a series of cab files, an exe, and a msi. If I copy that folder (that install created) into, say downloads, I can run install on the msi file, and it gets a lot further, creates another folder in in %appdata%\temp, puts all the files it downloads there, and then it has an access issue with one of the download files. As it created the files it has ownership. Kind of baffling.
That said, my system runs a ‘bare metal’ backup every night, so if nobody else has had an issue with PL8v12 I’ll just restore the system volume. I can also restore individual files / folders but that won’t restore PL back into being installed. Trying to be patient here…
I restored to the day before (needed to use PhotoLab to produce some JPGs). Still no idea what happened, have offered to run an ‘instrumented’ version of install in case support is chasing a more general issue and that might help. Otherwise, this is just going to stay a mystery.
Also, if you’re running bare metal backups, consider NOT making your startup drive 2TB or restore will take at least an hour. Gotta shrink that partition.