Maybe @OXiDant is not complaining, but I am! Things were much quicker to be solved and the relationship between some forum members and the company DxO, which has deteriorated to the point that several of the more negative members are leaving not only the forum, but DxO products as a whole. I can’t really blame them with no communication concerning their perceived problems from DxO. They have no idea if their concerns are being addressed.
Sorry Peter but I think the answer is more like option 2.