ImageSaver fails to start

PureRAW 4 is failling to save processed images. When I look at the log files here:
C:\Users\username\AppData\Llocal\DxO_Labs\DxO PureRAW 4\Logs

PureRwav4.txt shows:

1719310781.994 [13996] INFO PureRawv4.txt <> - ImageSaverClient::startImageSaverProcessIfNeeded: Started image saver process pid: 4936
1719310783.980 [13996] ERROR PureRawv4.txt <> - ImageSaverClient::startImageSaver: Starting server doesn’t get incoming connection in time, cannot start image saver
1719310783.980 [13996] ERROR PureRawv4.txt <> - COptimizationOperator::startToProcess: Cannot start image processing
1719310783.980 [13996] ERROR PureRawv4.txt <> - COptimizationOperator::onImageSaveError: Image saving error eGeneralProcessingError for input file: M:/Photos/CaptureOne/MainArchive/Victoria Falls/Capture/_DSC0387.ARW
1719310784.100 [13996] INFO PureRawv4.txt <> - CQueueBrowserMessagesManager::onProcessingFinished: No items were processed, no need of showing processing done dialog
1719310785.645 [13996] ERROR PureRawv4.txt <> - ImageSaverClient::onImageSaverProcessStateChanged: Image saver process state changed: 0 with exit code: -1
1719310785.646 [13996] WARN PureRawv4.txt <> - `anonymous-namespace’::auxSendAbnormalTerminationStatIfNeeded: Image saver has crashed again in current session, no stats are sent at this time

ImageSaver.txt shows:

1719310785.574 [9048] INFO ImageSaver.txt <> - `anonymous-namespace’::CLoggerWrapper::CLoggerWrapper: Log level: 10000
1719310785.574 [9048] DEBUG ImageSaver.txt <> - DXO_PureRawv4::CWinCrashWatcherImplementation::setModuleName: CrashWatcher module name is set to DxO PureRAW 4_saver
1719310785.579 [9048] ERROR ImageSaver.txt <> - ImageSaverApplication::init: Starting server is not running, image saver cannot start
1719310785.579 [9048] ERROR ImageSaver.txt <> - main: ASSERT_X_RETURN_VALUE in D:\DATA\Bamboo\Builds\PRAW-PRFULL1630-FWXR\connect\modules\xcImageSaver\server\ImageSaverMain.cpp line 67:Failed to initialize ImageSaverApplication
1719310785.579 [9048] DEBUG ImageSaver.txt <> - BackgroundProcessing::CBaseBackgroundImageSaveTaskQueue::~CBaseBackgroundImageSaveTaskQueue: Task queue closing started
1719310785.579 [9048] DEBUG ImageSaver.txt <> - BackgroundProcessing::CBaseBackgroundImageSaveTaskQueue::~CBaseBackgroundImageSaveTaskQueue: Task queue closing ended

Anyone encountered this or have a solution?

Thanks,

Mike

Looks like something that could be addressed to support.dxo.com

Thanks, good suggestion. I’ve now raised it as an issue. Mike