How to activate on my new iMac

DxO PhotoLab
1

How to activate NIK & DxO on my new iMac? They are running on my MacBook Pro. I used Migration Assistant from the MacBook Pro to start the new iMac. I downloaded and the apps said they were installed, but when I try to activate from PS, it says the activation failed and contact DxO. The Help section says I’m entitled to 3 installs. I’ve been a customer for many years, could they think I have more than 3 installs? Frustated tonite )Friday) because I have an assignment due on Sunday. This is my first try on the Forum. Any advice will be appreciated. Thanks, Bill Slavin

2

Yes. The DxO software protection system is based on the machine hardware ID. New system = new hardware ID. Since they don’t offer any way to deactivate their software before installing on a new system, your only solution is to ask them to decrease your activation count or to increase your maximum installation count.

See Enable users to manage their DxO software licenses

3

Golden rule. Never upgrade anything just before the weekend. It is very unlikely you will get any response from DxO until after the weekend. Oh, and this is a long holiday weekend here in France that bridges Bastille Day on Monday 14th July.

If I were you, I would revert to your old machine for this assignment.

4

I second that statement

If you have the time and inclination, you could try the following on your new iMac

  • move your license files to a new folder
    (location of files depends on app version number)
  • Start Nik Analog Efex and see if it asks for a license.
    If it does, enter your license code
  • check if the code has been accepted
    if not, post a screenshot of the error message
5

Thanks. I managed to get it done on the laptop. Thanks for your support!

6

Ha! You are right. Not on Friday! I got it done on the laptop. Thanks for your support.