In the 10+ years that I’ve been a customer, DxO support has largely been one-way communication, with customer-provided info relayed to developers and only questions or test fixes relayed back to customers. I learned to accept that. But my frustration with trying to get questions answered or erroneous behavior confirmed led to my being invited into the early access testing programs. That was going very well, and I thought support was getting better also - for a while. All of it has since fallen apart. My later experiences have been thoroughly frustrating, insulting, demeaning, time-wasting… worst for products other than PhotoLab, but increasingly bad for PL also. So I’m not going to bother anymore unless they show interest in reconciling. On the bright side, I generally assume that info we get from support is coming from the developers. In the case of PhotoLab, that’s usually a positive thing.
See this thread: