Help with PhotoLab 8 and R5 Mark II

DxO PhotoLab
1

Hi, all.

I need some help here and would appreciate feedback. I have just rented an R5 Mark II and I’m finding that whenever I process the RAW files in PhotoLab 8 on my MacBook M1 Pro, the actual exported file will look much softer than the preview in the program; it looks as though it is applying noise reduction but not any lens corrective sharpening or any of my local sharpening adjustments. The resulting file, while lacking any noise, is unusably soft. This is very strange to me, and it is not a problem I’ve encountered before. It is particularly troubling because I’ve used seven cameras with PhotoLab 8—Canon R5 (first version), Canon R6 Mark II, Canon R7, Olympus OM-D E-M1 Mark II, Olympus OM-D E-M1 Mark III, OM Systems OM-1, and OM Systems OM-1 Mark II—and have never seen such an issue. What’s also weird is that when I run the RAW files through the separate program DxO PureRAW 4, they are processed just fine and the exported DNGs look fantastic. So whatever is happening seems to be with specifically PhotoLab 8. Again, the preview image is fine in PhotoLab 8; it is only when looking through the exported files in my documents tab does it become clear PhotoLab did not apply the full suite of edits or corrections. I must note that today I updated my PhotoLab 8 to the most recent version (8.11. something I think). Thoughts?

UPDATE: It is also happening with all of my other cameras now as well. This is bad.

Thanks,

Gavin

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Have there been any updates to the Release 8 software lately ?

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I just did an update today. I’ll have to check the build number, but I’m pretty sure it’s to the latest version, and this exporting bug/error is definitely correlated with it. I believe I updated the version to 8.11 something.

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The reason I ask is that 9.3 just released today seems to be exporting images with no distortion correction and/or sharpening applied, ie. soft images

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This is alarming. Maybe there is a shared part of the update between both 8 and 9.

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I suspect all versions share the same EXPORT code.

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I see. I updated it to 8.11 to include the Canon EOS R6 Mark III optics module (in case I rented it) and it seems to have messed up the entire program. I’m curious why it did not affect DxO PureRAW 4, though?

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Might this be a Mac-only issue?

I have just tried 8.11 on Windows 11, with some images that I had exported the day before on 8.10, and I see no problems: the export between 8.10 and 8.11 looks identical.

1 Like
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Possibly. I see it happening in a way that is more similar with other Mac users.

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Hi GavinA - I too suspect that PL 8’s latest updates (8.10 & 8.11) have some level of shared coding with PL 10.

I currently have a open Tech query with DxO with crashes after upgrading to PL 8.10 when accessing the Loupe button - exactly as I experienced when trialling PL 9.

V 8.9 upwards crashes when accessing loupe tool when either auto selection or my GPU -Intel 140T 16GB selected in performace settings. It seems to work when CPU only selected but times for Loupe focussing and exporting a deep prime Xd/XDs image to jpeg takes over 1.5 minutes as opposed to 15 seconds with PL V 8.9.

This is exactly what I was experiencing when trialling PL 9, albeit along with the Errors that other users are experiencing with PL9 when using AI masking and exporting.

DH

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I briefly checked it under Win 11 / PL 8.11.0.695 / PL 9.3.0.558, but none of the problems described by @GavinA or @dh57 occurred.

[ Leaving aside the hardware-intensive AI in PL 9, that’s a different topic. ]