Hello everyone I’m new here and if there are any references here to my problem if someone can point me to them it would be appreciated.
I’ve been using DxO for many years now and I’m delighted with it and I have only ever used it with the free version of the NikCollection which I downloaded through Google back in 2012 I think it was. I started off with the original DxO Optics Pro and have upgraded regularly and the NikCollection has worked perfectly with all of them.
I recently upgraded to Pro 4 Elite and immediately after install an update was recommended, DxOPhotoLab_4.0.2_build4437_Setup.exe, I carried this out too. Now when I try to use NikCollection two of the sectors will not work and report a crash, Color Efex Pro 4 and Silver Efex Pro 2. I’ve contacted DxO Customer Support and they cannot help at all as they do not support the free version which is fair enough.
Has anyone else encountered this problem and can anyone suggest a solution please?
My operating system is Windows 10 64bit, though the DxO error log reporting the crashes show my system as Windows 8
Kind regards to everyone.