Export Artifacts in JPG and DNG

I’m seeing horizontal lines littered throughout exported images in both DNG and JPG. The lines are not in the original CR3 (Canon R5), and are not visible in the PhotoLab editor when viewing the RAW, but are visible in multiple file viewers.

Good morning @samuel and welcome to the forum,

Please provide us with the original file + sidecar and the output as well. Upload them via upload.dxo.com with your forum name in “support ticket number” field and please, let us know when it’s ready.

Thank you
Svetlana G.

I do not see artifacts when forcing DeepPRIME to use the CPU instead of GPU.
System Information:

System Information
      Time of this report: 7/20/2021, 12:42:13
             Machine name: DESKTOP-JVL2EV0
               Machine Id: {3E80FC39-6124-41ED-893B-2A664CB3004B}
         Operating System: Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
                 Language: English (Regional Setting: English)
      System Manufacturer: Apple Inc.
             System Model: MacBookPro16,1
                     BIOS: 1037. (iBridge: 17.16.16610.0.0,0) (type: UEFI)
                Processor: Intel(R) Core(TM) i9-9980HK CPU @ 2.40GHz (16 CPUs), ~2.4GHz
                   Memory: 65536MB RAM
      Available OS Memory: 65428MB RAM
                Page File: 28420MB used, 46735MB available
              Windows Dir: C:\Windows
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 144 DPI (150 percent)
       System DPI Setting: 120 DPI (125 percent)
          DWM DPI Scaling: UnKnown
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: 1.0.8
           DxDiag Version: 10.00.19041.0928 64bit Unicode

Display Devices
           Card name: AMD Radeon Pro 5500M
        Manufacturer: Advanced Micro Devices, Inc.
           Chip type: AMD FirePro (0x7340)
            DAC type: Internal DAC(400MHz)
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_1002&DEV_7340&SUBSYS_020F106B&REV_40
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 40866 MB
    Dedicated Memory: 8152 MB
       Shared Memory: 32714 MB
        Current Mode: 3072 x 1920 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.679688,0.320312), Green(0.264648,0.690430), Blue(0.150391,0.052734), White Point(0.312500,0.329102)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: Color LCD
          Monitor Id: APPA044
         Native Mode: 3072 x 1920(p) (60.000Hz)
         Output Type: Internal
Monitor Capabilities: HDR Not Supported
      Advanced Color: Not Supported
         Driver Name: C:\Windows\System32\DriverStore\FileRepository\u0348578.inf_amd64_c955a7a452d1bf20\B348746\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0348578.inf_amd64_c955a7a452d1bf20\B348746\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0348578.inf_amd64_c955a7a452d1bf20\B348746\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0348578.inf_amd64_c955a7a452d1bf20\B348746\amdxc64.dll
 Driver File Version: 26.20.13003.5002 (English)
      Driver Version: 26.20.13003.5002
         DDI Version: 12
      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 2.6
 Hardware Scheduling: Supported:False Enabled:False 
 Graphics Preemption: Primitive
  Compute Preemption: DMA
            Miracast: Not Supported
      Detachable GPU: No
 Hybrid Graphics GPU: Not Supported
      Power P-states: Not Supported
      Virtualization: Paravirtualization 
          Block List: DISABLE_HWSCH
  Catalog Attributes: Universal:False Declarative:True 
   Driver Attributes: Final Retail
    Driver Date/Size: 11/12/2019 5:00:00 PM, 1981168 bytes
         WHQL Logo'd: n/a
     WHQL Date Stamp: n/a
   Device Identifier: {D7B71EE2-3000-11CF-5160-C410FBC2D735}
           Vendor ID: 0x1002
           Device ID: 0x7340
           SubSys ID: 0x020F106B
         Revision ID: 0x0040
  Driver Strong Name: oem90.inf:cb0ae414b4c14557:ati2mtag_Navi14:26.20.13003.5002:PCI\VEN_1002&DEV_7340&SUBSYS_020F106B&REV_40
      Rank Of Driver: 00CF0000
         Video Accel: Unknown
         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  {4245F676-2BBC-4166-A0BB-54E7B849C380}  {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727}  {9901CCD3-CA12-4B7E-867A-E2223D9255C3}  DXVA2_ModeHEVC_VLD_Main  {EA72396A-67EC-4781-BEDE-56F498F04EF2}  {C152CA8F-738C-461B-AD89-FC292CF8F162}  {514A356C-7027-4AFF-8A60-AFD2C1F672F1}  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  {CA15D19A-2B48-43D6-979E-7A6E9C802FF8}  {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1}  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  {D1C20509-AE7B-4E72-AE3B-49F88D58992F}  {84AD67F6-4C21-419A-9F0B-24F0578906C1}  {725AD240-786C-471E-AD3C-38F739936517}  {95664FF5-9E03-4C74-BB4F-9178D6035E58}  {5EF7D40D-5B96-49E7-B419-23342094A4CF}  DXVA2_ModeHEVC_VLD_Main10  {65D1FA41-58AF-453A-9CAB-5D981156DA9F}  {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB}  {C74A3FD0-D713-4581-A02E-8EDFB112ACE3}  DXVA2_ModeVP9_VLD_Profile0  DXVA2_ModeVP9_VLD_10bit_Profile2  {603A4756-A864-4F91-BB62-2C935B7A1391}  
      Deinterlace Caps: n/a
        D3D9 Overlay: Not Supported
             DXVA-HD: Not Supported
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
       MPO MaxPlanes: 1
            MPO Caps: Not Supported
         MPO Stretch: Not Supported
     MPO Media Hints: Not Supported
         MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
 PanelFitter Stretch: Not Supported

Upload complete. Thanks. It seems like this is related to DeepPRIME. Exporting with no edits, HD and PRIME don’t seem to have these artifacts. With DeepPRIME, I am seeing them on most, if not all exports.

Snip from uploaded file:

Thank you!

We will investigate.

P.S. The images seem to get corrupted with the upload, could you, please, reupload them again?

Thank you

Svetlana G.