New mac pro tower, newly installed Creative Cloud (Photoshop 2024 and Beta installed). Had Nik v4 which worked in both apps and decided to upgrade to v7 on new machine. Paid my $150 and got to work installing, at least I tried to. The installer failed 20 times, sometimes the installer didn’t find Photoshop or Beta, a few times the installer finished and never put anything in the plugins folder, or the installer finished and created a folder in my apps folder with all the individual Nik filters showing ZERO kbs (useless). this is over the course of at least 20 attempts with restarts, uninstalls, reinstalls, re-downloaded, and every combo you can imagine. I even ran the cleanup tool they provide after the uninstaller for Macs, nothing changed. So I decide to email customer support through their archaic, outdated support system and “Gee” responded saying how sorry they were and they’ll do everything in their power to fix it asap. Then I sent about 5 more emails through that system as my day slipped away; and my deadlines were missed; and my work falls behind, and each getting more frustrated. Never heard from Gee again, asked for a supervisor and got no response. TAKING MY MONEY AND NOT DELIVERING A USEABLE PRODUCT IS STEALING DXO!!! lets figure it out. I’m reaching out here, as I see so many others like me have, to get your attention and start making this right. Thank you.
DxO do not react to posts in the user forum. The only way you can interact with DxO is the way you are already talking to them.
Welcome, and sorry to hear that you are having difficulties. We have a number of Mac users here. Perhaps one of them can help you figure this out. I assume that DxO will not give you any assistance with Beta software but, of course they should provide assistance with production releases. Often the quality of their support is lacking.
Mark
If you’re in the USA, call Apple Technical Support, 1 800 MYAPPLE and ask for a senior advisor for your Mac Pro Tower. Very often they can find issues that can be corrected.
I assume your Mac Tower is fully up to date with software downloads.
You may want to download and install Apple Activity Monitor - you, or the Apple technician might find something causing your problem.
What were the specific error messages? All of them.
I assume you’ve completely shut down your Mac, and re-started it?
Apple may ask you to re-start your computer in a different “mode” to allow them to figure out what is going wrong. That’s what they needed to do for me. In my case, they found an issue in the OS, and they had me re-install the operating system - easy to do on a Mac.
So, Nik V4 worked, and Nik V7 does not work. Are there any other issues?
@mikemyers the OP’s problem is with a DxO product not installing correctly alongside an Adobe product. This is highly unlikely to be an OS problem and, as a developer of software that runs on macOS, I can assure you that Apple cannot be held responsible for supporting third party software.
Just recently installed Nik Collection 6 and all things worked as expected in the areas I tested.
Uninstalled the collection a few days ago because I wanted to start other tests with a clean slate. The Nik Uninstaller does a fairly poor job and leaves many things behind. Getting rid of such residue is possible though, but it is on the limit of being a pain in the patootie. The CLI “find” command is too complicated for my taste, but “find any file” or “easy find” wrap GUIs around it for easier handling.
Nik Installers drop components all over a system and if anything is out of the ordinary, it could make a Nik installation useless I presume, unless one uses each of the apps in standalone-mode.
Access rights can get annoying too, but they can be reset with the Terminal.app command
tccutil reset All
Beware, this resets all rights, some of which will be asked for, once you re-use an app, e.g. access to folders like “Desktop” etc.
So, if you’d reset rights by said command and re-install Nik, things might be different.
BTW, I usually create a custom folder into which I install the Nik Collection. This does not help to make uninstalling easier, but it helps me in other respects (like putting all DxO apps into one place)
i think “app cleaner” on mac is a better option to get rid of remnant than using the “uninstaller” from the app itself.
i haven’t tried nik 7 and after reading many complaints about it, i’m not interested. on the plus side, Nik 6 was fully upgraded and is more complete with “perspective” that got removed in Nik 7. imo they could had skipped nik 7 and work more on PL7 features and PureRaw to add what many users have been requested.