The software is not suitable for those who often change hardware.
Why? Each time, support must be contacted and the activations reset.
5 days waiting time…
I don’t think the process is particularly advanced!
How often do you change hardware?
Mark
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Five days is a long time to wait for reactivation. I assume DxO isn’t happy with this, either, and doesn’t want to be spending so much time resetting licenses due to Windows updates, failed drive replacements, CPU upgrades, and other maintenance tasks. Hopefully they aren’t too locked in with the current system and can make it more manageable soon.
This still makes me curious about the frequency of these "hardware " changes. I have only had one license issue with PhotoLab on my Windows 10 machine in over 7 years when I installed a new mother board last year with a new cloned SSD drive. I expected that issue to occur since I had PhotoLab installed on two other machines and had no additional logins. Other than that I have had no PhotoLab license issues related to Windows and driver updates. I suspect that most of us don’t have these kinds of ongoing license issues so I wonder exactly what is happening with this user’s machine that is having so many of them.
Mark
I think other software manufacturer makes it better: you can reset your license online: self.
No one here will argue with that but your opinion doesn’t address what @mwsilvers has raised. How come you are getting so many activation problems?
Like @mwsilvers I’ve never had activation problems related to Windows or driver updates. If such changes are messing up your PL license then there’s something wrong with your system.
The only time I had to check with DxO was to be expected. A freak power surge did something weird to the BIOS/UEFI and I ended up reinstalling everything from scratch.
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I have never had any problems with Photolab licensing during more than 10 years. The real problem that makes Photoware a hopeless option for professional photographs must be the hopelessly slow process of getting profiles for new camera houses. In my case I had to wait no less than 6 months for a profile for Sony A7 IV - one of Sonys most popular bodies these days. Absolutely unacceptable.
Sometimes even professionals have to buy new cameras…
You waited four months:
…a little longer than the usual ~3 month turnaround, because the update to PhotoLab 5 was delayed. Unacceptable for some people. Hopeless? I don’t think so. You’ve used the A7 IV with PhotoLab for how long now?
I am not sure as to how often you change hardware but you simply log into DXO account and download the software from your account, using the latest version for which you hold a licence on to the new machine( or reinstalled system )and input your licence activation code showing in your account. I have upgraded my mac once in 10 years and changed from windows originally to a Mac and equivalent laptops without a problem. I have also reinstalled the operating system a couple of times using the same principle. I have not had to go to support.
Whilst I agree support can be slow, over a number of issues raised through the years, I have found they respond fairly quickly to the tab but can take a while to fix the problem. !
My take is I am trading with a small quality company not a huge corporaton with vast resources.
It’s also when I update the Bios.
New record:
Is there a support telephone number? I cannot work since 12 Days!!
No, There isn’t a support phone number.
Mark
There’s a reason why every recommendation for production environments prioritises stability before bleeding edge on software and hardware revisions.
Just something to reflect over for all of us - not as an excuse for lack of support.
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No I did not because of some reason we here in Sweden got A7 IV delivered much earlier than for example in the States. It really took 6 months. I remember it was the same when I got my NEX 7 delivered. At that time Gary Friedman (Friedman Archives) who writes manuals to all Sony cameras was so desperate getting his hands on a NEX 7 that he asked me if he could borrow mine.
To compare both Capture One and Lightroom fixed the same issue in about one month.
I was lucky both times to be one of all that got an ex. from the first batch here in Stockholm.
I solved that problem with a hex editor using the model code of A7 III instead of the one for A7 IV and a macro tool so that is why I have been advocating that DXO opens up at possibility to get in even with files that don´t have any profile support in PL. Other software allows that without any problem. It isn´t the whole world having to start from scratch or with a standard profile.
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Wenn in 16 Tagen die Freischaltung (wegen einem Hardwarewechsel) der Lizenz nicht durchgeführt werden kann, ist dies unzumutbar. Wenn dem Support nicht auffällt, dass meine Anfragen von allen DXO Produkten die ich verwende durch die gleiche Ursache ausgelöst wird und dazu die Techniker benötigt werden, dann läuft etwas sehr falsch.
Mit diesem Vorgehen bindet DXO keine Berufsfotografen.
Es gibt ja andere Alternativen.
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The topic is nothing new. See here
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