I am not sure if it is only me who has this bad experience with DxO support
I asked to release nik collection seat for my new mac to use.
but DxO support is really really slow, I pushed for an update on the case as I am at photographing site waiting to use it but got no help so far. the engineer even said more pushing, the lower priority of your case will be! finally they released nik seat yesterday night but so far it is still not working for me to activate it on my new mac!
I will not buy DxO products any more, I cannot stand for that I have to beg this kind of support to allow me to use what I purchased and possessed. this case, on other hand, gave me a stop sign at right time before intending to upgrade nik collection to v7!
Atay away with them!
If you search this forum you will find other people griping about DxO Support. You will also find people happy with DxO Support.
I’ve no idea why it took DxO so long to deal with your request because when I’ve asked Support about PL licences (when a freak power surge crippled my Windows PC and I had to reinstall PL) they were very quick and very helpful.
Support shouldn’t be such a lottery.
EDITED TO ADD:
It’s anybody’s guess if DxO will read your post. If you want to be sure they know you’re not going to buy any more of their products you can try using this page:
https://support.dxo.com/hc/en-us/requests/new
you want me to deal with support again? haha…
No, I was simply pointing out that only sure way of telling DxO they’ve lost a customer is to use that page.
This is primarily a user site. It is occasionally monitored by DxO but they only rarely post here these days. They used to be much more responsive on this site.
Mark
thanks! I know losing one customer like me means nothing to DxO, I post here to reminder others of taking this to a consideration before adopting a product.
anyway I will go the path you directed, thanks!
If you search this forum you will also find several topics about license management in DxO products and how the current system is so user unfriendly and seems archaic these days.
Sadly, DxO seem to do things their way, even if that alienates users.
good to know, I should have known it ealier.
I also use other photography sw, like PS, TK etc, they can re-licensed easily and instantly.
currently more and more often to upgrading machines for photography work, if I have to deal with such support every time for relicensing, no way!
Yes, the fact that the software that DxO products competes with allows the user to manage the activation of the software but DxO doesn’t, seems like an own goal. Yet DxO do not change 
I alreay have nik 6 , what I can do is to stick to this version:) while looking other alternatives
right now I have to rely on DxO Support to grant me license seat to use my purchase, I am still waiting btw…
Whenever someone complains about this issue in the forum, @stuck shows up and says it’s not all that bad. (My story ishere, it took them 8 days iirc).
After that I reached out to the support again for a general discussion of the matter. Here’s the answer:
My colleagues acknowledged and sent their apologies for the inconvenience. Windows Updates unavoidably require new licence activations with the current licencing system, and this is unfortunately not likely to change in the foreseeable future.
That response from DxO is very disheartening but I’m not surprised by it. It’s another hint that DxO are boxed in by legacy code.