I have currently been waiting 1+ month for support with an unwarranted ticket closure and no responses in over a week.
Since I purchased Pureraw 5, it has barely worked. I thought waiting for updates could fix my issues, but after many updates, it has just got worse. My computer has an MSI RTX 2070 8Gb, Ryzen 5700xt, 32Gb DDR4 @3200, and should easily be able to run the program, and that shows when it works.
My issue seems to happen randomly. I will process an image with or without the preview (it doesn’t seem to affect anything), click “Process Now” to start, but the image will never finish. The timer will keep climbing up and never finish. Sometimes the program will just error out and say the image can’t be processed in the first place, even though it is using a supported camera and lens.
I know the image will never finish because when the program works, it takes ~5s. I have left it running, and the timer will climb for as long as I can tell, without completing.
What I have tried:
- Multiple driver versions, including both studio and game ready, with clean installs
- I have done a clean installation of Windows 11
- Deleted and re-installed Pureraw 5
- Files from both my D850 and D500 with supported lenses (It happens with both of the files)
- Fully closing the program and opening again sometimes works, but not always
- Restarting my computer sometimes works but not always
- Deleting the program’s files, but not the program, sometimes works, but not always
- Probably more, but I just can’t remember it all
- Tried using my CPU for image processing, but it doesn’t always work and is much slower.
Even if these work temporarily, none of these are usable workarounds, and they take too long to do for every single image.
I was trying to find some other things I could do to possibly fix it or find others who are having the same issue.