I installed pureraw 4 version 4.10.0 build 68 / 64 bit on Windows 11 Pro.
I have noticed some problems
1°) Unable to start pureraw as a stand alone, the main window does not popup. Nothing !
If I start stand alone pureraw as an admin, it asks for the licence !!!
2°) Starting pureraw from Lightroom is very ,very slow, I have to wait 15 seconds before the main window of pureraw displays on the screen. It was not the case with the previous version.
3°) I have managed to ‘fix’ this when disconnacting my desktopfrom the internet. I guess some traffic is done between pureraw and Dxo web site !! It happens each time I process a photograph.
4°) Processing time of file takes more time now 20 seconds and sometimes 60 seconds. Previous version of pureraw 4 takes 6 ot 7 seconds.
I am very disappointed because this bugs prevent proper operation.
I would like to download previous version as the last one as too many bugs. And for now I don’t wish to buy and use pureraw5.
Where are you connecting from? What is your ISP?
Have you checked the logs? I don’t know about PureRAW but the logs for PhotoLab are in this path:
C:\Users\USER\Documents\DxO PhotoLab 7 logs\DxO.PhotoLab.txt -
Logs for FilmPack: C:\Users\USER\AppData\Local\DxO_Labs\DxO FilmPack 7\Logs
So try these paths to locate the PureRAW logs?
One possible problem is that it is trying to download some additional optics modules and these are being blocked by your ISP. This may just be a line worth investigating. In such a case PL writes to the log files and you can see what url it is trying to access and then confirm that it is inaccessible by putting it in your browser. That it works better when you disconnect from the Internet supports this theory. (It knows no Internet connection so doesn’t even try to download anything).
But - this does not explain why you see nothing when trying to start it as a non-admin user. Did you install it as this user?
And it doesn’t speak to your general point 4) - about general slowness. How much RAM have you got?
Hi
Thanks for your help.
I found PureRaw logs , and have noticed it connect tothe internet to do some work about a licence that it does not find on my local drive.
The file is : C:\ProgramData/DxO Labs/Licenses\purerawv4.lic
Here is an excerpt of the log file :
11748294997.385 [15568] DEBUG PureRawv4.txt <> - CeUtils::initializeDxOEngine: DxO::Engine initialized successfully
1748294997.414 [15568] ERROR PureRawv4.txt <> - No license error:
1748294997.414 [15568] ERROR PureRawv4.txt <> - License file not found: C:\ProgramData/DxO Labs/Licenses\purerawv4.lic
1748294997.515 [15568] ERROR PureRawv4.txt <> - Offline check: successful. Unknown error code (Error code: -1)
1748294997.650 [15568] ERROR PureRawv4.txt <> - Online check is requested
1748294997.650 [15568] ERROR PureRawv4.txt <> - 0
1748294997.650 [15568] ERROR PureRawv4.txt <> - Online check is triggered
1748294997.651 [5948] ERROR PureRawv4.txt <> - Full check started
1748295007.984 [5948] ERROR PureRawv4.txt <> - Online check: successful. Unknown error code (Error code: -1)
1748295008.125 [5948] ERROR PureRawv4.txt <> - Full check started finished
1748295008.292 [15568] INFO PureRawv4.txt <> - CAFModulesManager::loadCafDb: Loaded CafDb version 2025.05.06.1
Elpased time between start and end of check is 11 seconds !!!
Apart from that, there is no error. If I switch off the internet, pureraw loads in a second. So I don’t know what Pureraw is supposed to do when connecting to the internet.
Does a fresh install will fix the licence not found error ? And the loading time ?
4°) I have 64 Gb installed on my desktop, and before this version, all was running well.