I have several DXO products, earlier versions, running fine on MacOS Sequota 15.4.1, but just bought a new computer. Same OS. Trying to use my DXO products, they won’t activate on this OS even though they run fine on the older computer. Support confirms that the activation is “not supported” on this MacOS.
Any tips? Can I find the files on the old machine to copy to the new machine to get the apps working?
Apps are:
DXO Photolab 3 Elite
DXO Filmpack 5
DXO Viewpoint 3
I’m happy with the above versions, want to keep using them, it would cost a total of $480 to upgrade these three products to current versions. Any suggestions? Other than going back to old computer when I want to run them?
I’m with MW. They work fine on existing computers with Sequoia 15.4.1 but do not activate on new computer with 15.4.1??? Support would never say that DXO is not supported on 15.4.1…You can activate on 3 computers but only run on one at a time. So…check if you meet these restrictions.
It is as they say. First, see the release notes for PhotoLab 3. For any version of PhotoLab, only certain versions of MacOS are supported:
DxO recently told other customers that “unsupported” doesn’t just mean try at your own risk. They won’t allow new license activations on an unsupported platform so that users will have to take corrective action:
And yes, DxO is making the mistake of still calling MacOS “OS X.”
So much for perpetual licenses…and planned obsolescence.
What’s more? DxO calls it compatibility while it’s about support life and feels like a fabricated means that tries to push customers to buy a new version.
OSs develop, that much is sure, and programming interfaces change too, so there is a chance that an app might not run any more after a system update. Refusing to activate can help DxO to reduce the risk of having to deal with technical issues…at the price of loss of customer confidence and loyalty.
Somehow, I find that dropping the perpetual claim and going subscription would be more honest.
“Supported” is the important word. The software might run on Sequoia, but will DxO help you if you have any problems? Apparently not. And it seems they’ve created an incompatibility by refusing to activate licenses for older products on newer OSes than the chart indicates support for.
The chart is fine. The article containing the chart is sloppy.
Support: "While the apps run on your old machine (MacOS Sequoia 15.4.1), the activation is not supported on that OS, so you cannot use the apps on your new machine. "
The error message says activations, but that’s a misleading message; it’s after support has given me additional activations.
I can confirm that I had all versions of PhotoLab on my Mac(s) and they worked, even though the earliest versions had an issue or two.
The wording “compatibility” in the diagrams is therefore not quite correct. So far, DxO has not changed that word to “supported”, a word that would match the situation more precisely.
DxO could say “hey, we are a small company and can’t afford to support any combination of application and OS versions, so we limited support to stay afloat. We apologize for the inconvenience”.
This would at least clarify the support part of the issue. Cutting activation is another smelly fish though.
I got my latest MacBook Pro in January and, when I wrote to support a couple of weeks ago, they were kind enough to enable licences for all older versions. Whether this was a special consideration, I don’t know, but it does help me to help others on these forums. Ordinarily, I only usually use PL8
My point exactly. I’m happily running these apps in older versions, now have a new. lapltop with the SAME operating system, and I cannot activate. Frustrating.
New Macs don’t usually allow the installation of older versions of macOS than the one they came with.
One could try to install Big Sur in a virtual machine, activate the products and hope that copies of the license files will work with the host OS. I have never tried this and have therefore no information about whether it is worth trying or not. And: If you had to pay for the effort, you’d probably better just buy a current bundle at USD 350.
Get a lower price … if you can do without FP and VP (mostly). In order to find out, I propose you test a trial of DPL8. I currently use DPL8 without the add-ons and find that I can easily live without VP and don’t miss FP that much, even though it has a few things to like.
