What exactly does DxO Premium Support offer? What sort of technical support that does not appear on this Forum is provided by Premium Support? Presumably neither software defect (“bug”) fixes nor support for bodies/lenses that are not supported, although perhaps Premium Support may be able to get such body/lens support modules added more rapidly than requests that appear through the regular DxO module request channel. Clarification from working photographers on this forum who use Premium Support would be most helpful.
Although this forum is hby DxO, it is a user forum. DxO rarely post anything here and certainly do not provide any technical support via this platform.
@wildlifephoto is actually not asking DxO for an answer, they’re asking users here who may have used the premium support service before:
Never seen any one using it posting here. Indeed given the desperation of giving it away with bundles I suspect not many have taken it out. I also would be interested to know how it works in actual practice as the “free” support has a lot of problem’s and always has had. I in the past had, when they were still active here, DXO staff take up support problem’s that had got no where via support and got them sorted out. Clearly one of the reasons they were pullout of here was they did the sort of support the paid for is meant to do ie bypass support and get things done
In the absence of DxO providing any support and absolutely silent during the recent problems, the OP has asked the forum for help. And usually if the good people here can help, they do. Plenty of technical help has been provided through the forum.
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That is true. DxO PL has designated end-user experts (I do not remember the exact title, but it appears in the signature of the posting person), some of whom are working photographers, who do reply with suggestions. However, this is NOT official support in that none of these users have access to the actual internals (“source code”) of any DxO application. Presumably, Premium Support persons who also are DxO employees (assuming DxO is not using external contract “support”) can escalate the issues to those who know what actually is in the application as production released (not what the manual claims, but what is in the source code) and get a real answer. Marie seems to be the only DxO “support” person on this Forum. Again, are there any working photographers who use DxO Premium Support on this Forum; if so, the opinions/observations of such persons would be most appreciated. Clearly, those sponsored by DxO (“Ambassador” is the the typical term from photographic equipment vendors, but sponsored Ambassadors who get “free” product typically only praise the gear) may not be candid.