I bought PureRaw 4 on July 7, 2024. I was having a problem with PureRaw not starting when a memory card is inserted. So, I did the logical thing; contacted customer support. After a couple of useless replies from Customer Non-Support, I sent them a debug file and I never heard anything more.
Today, over 2 months later, I got another useless reply. No solution, just something else to try.
I will never buy another product from these jokers!
Have you enabled the setting to enable the Widget to open and allow to transfer the photos to a selected folder?
Have you sometime perhaps declined and selected Remember…?
If so you might need to reset dialog spawn suppression to allow it to ask you again.
If by that you mean you were trying to open files in PureRAW that were held on a memory card then I’m not surprised PureRAW didn’t work. I don’t know anybody who would recommend working directly with files held on a memory card.
Copy the files off the card and onto a folder on your computer and then try PureRAW.