I bought PureRaw 4 on July 7, 2024. I was having a problem with PureRaw not starting when a memory card is inserted. So, I did the logical thing; contacted customer support. After a couple of useless replies from Customer Non-Support, I sent them a debug file and I never heard anything more.
Today, over 2 months later, I got another useless reply. No solution, just something else to try.
I will never buy another product from these jokers!
Have you enabled the setting to enable the Widget to open and allow to transfer the photos to a selected folder?
Have you sometime perhaps declined and selected Remember…?
If so you might need to reset dialog spawn suppression to allow it to ask you again.
https://userguides.dxo.com/pureraw/en/workflow-in-standalone-mode/
Did you try the free trial before you bought?
If by that you mean you were trying to open files in PureRAW that were held on a memory card then I’m not surprised PureRAW didn’t work. I don’t know anybody who would recommend working directly with files held on a memory card.
Copy the files off the card and onto a folder on your computer and then try PureRAW.