I purchased PhotoLab 9 approximately six months ago, primarily for its DeepPRIME denoising capabilities. For most of that period the application performed reliably. However, around two weeks ago all exports using DeepPRIME 3 or DeepPRIME XD3 began to stall indefinitely. The export process never completes, and I’ve had to manually terminate each attempt.
Support has not yet been able to isolate the underlying fault or propose a temporary workaround. Each time I request an update or ask for performance‑related data, I receive a standard response indicating that the case will be escalated and that I should remain patient. No diagnostic detail or progress indicators have been provided so far.
As an amateur photographer with a relatively light editing workflow, this regression has had a disproportionate impact. DeepPRIME was the primary reason I adopted PL9, and at present the issue significantly reduces the usability and enjoyment of the software.