Suddenly, I’m unable to open any RAW files with PL6. Even those images which I worked on a few weeks ago. I first thought it was an issue with the latest version of Lightroom Classic (from which I invoke PL) but it’s the same when I open PL as a standalone app. I first noticed this with PL 6.10 today. 6.11 doesn’t change anything.
Any ideas what I can do to figure out what’s wrong here?
Something changed to cause this - maybe an OS update or user account change? A failing storage device? Or something affected your registry in a bad way? You could try support.dxo.com, but it might be quicker to check a few things on your own. If simply rebooting doesn’t help, I suggest first looking in the Event Viewer at the System and Application logs and also in the PhotoLab log file in your Documents folder. Run a program that does a SMART check on your storage devices. Also use the sfc and dism commands (you can search online for instructions if you haven’t run these before). Try disabling your security software, too. Good to check everything out when something strange like this happens.
The couple of times I have had PhotoLab refuse to do basic tasks (open, export, etc) I have contacted DxO Support and the first thing they always suggest is to re-install the application. It usually fixes gross failures like these.
Karsten installed PhotoLab 6.11, which not only overwrites 6.10 but uninstalls and reinstalls the software. Since that didn’t fix the problem, there’s reason for concern that something more system-wide has gone wrong.
I found this old thread that solved my problem. A few days ago, I reorganized / relocated custom DCP profiles that I use both in Lightroom and PL. Hence, the DCP file specified in the Color Rendering section could not be found by PL.
I don’t see a relationship between the location of DCP profiles (for me, located under my Windows user profile in Adobe\CameraRaw ) and image files.
However, a clear error message which file could not be opened would have helped to easily understand and fix the problem.