For over a month now I have not been able to use DXO Photo Lab 3.2 on Windows 10.
I have submitted support ticket 211686 and supplied everything that they have asked me to.
This problem started on my Desktop PC and then I purchased a new Win 10 laptop and have exactly the same problem.
On April 24th I asked for an update on the support ticket and have had no reply.
I’ve been a DXO customer for years and find it unacceptable that my support issue is being ignored.
Can someone check what’s happening please.
Andy
Hello @AndyBell1 and welcome to the forum!
Could you, please read this one - PL3 startup problems continue? maybe it can solve your problem as well while waiting the reply from support team.
Regards,
Svetlana G.
Hi
Thanks for the suggestion. Sadly, setting up a profile for DXO didn’t help.
I tried turning the anisotropic filtering off. I also tried making DXO use only the integrated graphics. The same error occurred each time…
Andy
Okay, Andy. I will contact the support team to force your ticket if possible.
Regards,
Svetlana G.
Support has now fixed it…
Not a DXO problem. Another program had corrupted a .NET configuration file…
Andy