Why would I buy more dxo product if tech support seems non-existent? Look up my numerous requests, which have not been addressed.
Hello and welcome.
Take a look at your network settings and which DNS you’re using.
Is it the routers DNS or an external?
Try setting the DNS on your Mac to use 9.9.9.9 or 1.1.1.1 instead and see if that helps.
Thank you for your response. I was able to install PhotoLab Elite8, FilmPac7, and Pure Raw4 without difficulty so not sure the problem with Nik7. My issue is that so called Customer Support in not responding after submitting several requests. I am a long time customer. This is very dissapointing and will not buy further DXO products until they contact me and solve this issue.
However thanks for your concern. If your able to maybe you could forward my situation ti customer support if you are a DXO employee. I was hoping to get their attention.
We are all end users here, not employees. Did you send a support request at support.dxo.com?
Mark
Thanks Mark, Yes numerous times, and I only now did get a response. I was accused of spamming because I submitted a umber of requests, the reason being is that I kept checking my requests and DXO tagged them as ‘Solved’. When I saw that they deemed the problem 'Solved’I had to wonder. I didn’t know if it was a glitch in their automated system. So I kept trying alas.
Anyways thanks for your input.
Addendum: So when you alert DXO that previous requests have been erroneously flagged as “solved” are actually NOT solved, DXO considers alerting them by a follow up request as spam. If one took the time to read the follow up request it would be very apparent this was not spam, but merely asking for help for an ongoing problem with their software.
In my experience customer support was much, much better in the past. I mean, I am a long term customer and quite dissapointed.
Our experiences can vary, but for what it’s worth I’ve found that support for the Nik Collection is very bad (my tickets weren’t actually read or understood and were often overlooked completely for weeks or months), whereas support is at least acceptable and sometimes rather good for PhotoLab, the various DxO web sites (content and function only), FilmPack, and some other things. Trying to escalate Nik support problems resulted in total silence and inaction, whereas my other escalations have generally been responded to well over the years. 
As my problems with Nik were never solved, and support has been so bad, I’ve stopped using that product altogether. But the rest of the DxO photo suite continues to be my go-to software for photo development. I’d rather not spend as much time as I do reporting bugs and making requests, but at least the investment of time and money yields some returns.
Thank you Greg for your input. I know I’m not alone with this type of experience with dxo customer support. My 1st bad experience, but glaringly bad. I agree, at least the problem is with NIK. On my old mac I truly wan’t too impressed. Bought it mostly for occasional use of Silver efx. I think previous versions are superior. Thanks again.
Did any dns change produce any different outcome?
Which macOS are you on?
Hi, Shortly after my pos customer service contacted me with a chiding for submitting too many requests. I only done so as they kept tagging the requests as ‘solved.’
I will let them handle it at this point. Thanks though, I appreciate your attempt to help.