DXO Hub - What's New Content Not Available

DxO PhotoLab
1

I have DXO photolab 8 Elite on iMac running Ventura 13.7.8. When displaying DXO Hub I get “Content Not Available” message - see image attached.
I’m also having trouble downloading lens modules.

How do I rectify the problem - I don’t have issues with internet connection emails/other apps/dxo website access etc all work fine

Screenshot 2026-06-03 at 16.59.42
Screenshot 2026-06-03 at 16.59.421786×1304 263 KB

2

Try again later, like in an hour or two.

3

Thanks for the rapid response, I don’t think that will resolve the issue, running same version of PL on M1 MacBook on same network the DXO hub and module download works fine

4

Okay, my next guess would be to check security settings for PhotoLab on both Macs.

  1. can PL access the same things as per system settings / data security / disk access?
  2. are there any differences in how your firewalls are set?
  3. do you use any other security/filtering software or hardware?

Apple support documents how to access these settings and how to change them.

5

Thanks for the tips @platypus , I’ll do some digging (I’ve also tried rebooting mac that didn’t work :frowning: )

6

Hi

I had the same problem last year.it was caused from a certificate not updated. This cause that you cannot acces to all the website dxo, and cannot connect to the module page.

You must inform dxo with submitting a ticket and just wait that tey update the certificate. Possible that the problem occures only on mac but not on win.

Nicolas

7

Thanks Nicholas, I’ve logged a ticket and they are working on it. What’s the easiest way to check for the certificate?

Regards

Paul

8

Hi paul. I send you what I have found last year for this certificate problem.

regards

Nicolas

0f139fbd-5da7-4bf1-9f62-150c1a655a31.pdf (1004,0 Ko)

9

Thanks Nicolas,
I’ve worked out a temporary workaround by copying missing modules from my macbook (that works fine) to my iMac) - DXO are still working on the problem

Regards

Paul

10

Hi paul, it is perfect for you

My same problem happened when I had updated Ventura, and I think that this process deleted the certificate. and after, the new version of dxo had solved the problem. So, I Think that the certificate that allow dxo to be read correctly is included in Mac OS and in dxo, but not in all versions.

now, I use dxo photo lab 8 elite 8 16 0 and Ventura 13 7 8 and it is fine.

regards

Nicolas