DXO Hub - What's New Content Not Available

DxO PhotoLab
1

I have DXO photolab 8 Elite on iMac running Ventura 13.7.8. When displaying DXO Hub I get “Content Not Available” message - see image attached.
I’m also having trouble downloading lens modules.

How do I rectify the problem - I don’t have issues with internet connection emails/other apps/dxo website access etc all work fine

Screenshot 2026-06-03 at 16.59.42
Screenshot 2026-06-03 at 16.59.421786×1304 263 KB

2

Try again later, like in an hour or two.

3

Thanks for the rapid response, I don’t think that will resolve the issue, running same version of PL on M1 MacBook on same network the DXO hub and module download works fine

4

Okay, my next guess would be to check security settings for PhotoLab on both Macs.

  1. can PL access the same things as per system settings / data security / disk access?
  2. are there any differences in how your firewalls are set?
  3. do you use any other security/filtering software or hardware?

Apple support documents how to access these settings and how to change them.

5

Thanks for the tips @platypus , I’ll do some digging (I’ve also tried rebooting mac that didn’t work :frowning: )