Hi, Thank you for your concern! Just to clarify, I’m the forum manager and support team manager, not the product manager. I work with a great team, though we’re definitely busy. We appreciate your understanding and support!
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Thank you for your suggestions! We already have email verification and captcha in place, but it seems that spammers are using AI tools to bypass these measures. We are actively exploring other solutions to address this issue, though I can’t share the details here. Your patience and understanding are much appreciated!
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That’s so true. I used to use my real name intentionally in forums just to keep myself more polite. As I continue to age, I find myself less inclined toward internet conflict, and my internet names are becoming more abstract forms of my real name.
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Thank you @Fabrice-B for the hard work and great information from you and your teams.
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Okay, I ran into three spam messages now, Fabrice.
Until you figure out how to block these spambots, please close registration. I’ve already given you a bullet proof way to make sure customers can register and no one else can. Here they are again, in simpler form.
- Require a valid customer email (check against the DxO.com database for customer status).
or
- Alternatively tell people that the forum registration form is in their DxO.com account.
Leaving registrations open and manually cleaning spam is not a solution. This has been going on for too long. While you may be a young person and believe you are doing your best, you can do better. Just close registrations until you figure it out.
Here’s what it should say.
I’m sorry registration is temporarily closed. For now, feel free to browse the forum. Please come back in a week to register a new account.
In one week, you will have done either 1 or 2, at which point the registration page will say in the case of 2.
To register for forum.dxo.com you must own a DxO product. Please go to your account at shop.dxo.com to register at the forum.
In the shop.dxo.com there would be a button – create a forum.dxo.account to participate in community discussions.
In the case of 1, you’ll just reopen registration but the new registrant will have to use a customer email (which does not already have a forum account). If the email matches, then an email will be sent to the email to confirm that the email owner wishes to create a forum account. When that link is clicked, the account will be created, not before.
There will be no more spam after that.
There are other solutions involving trick questions and manually surveying registrations – they will work too, but require a lot more work, and a lot more monitoring.
Currently, at the very least, no accounts should be created without manual approval by a moderator.
Really, try harder. You are about to leave the forum open for another weekend of spam posts.
The end result will be some management boss at DxO saying, “Ah oui, ce forum me casse les pieds. Ferme-le. Ouai, tu m’entends, Fabrice. Shut-it-down.” Let’s not let it get that far, hein?
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Or go for a friendly and open approach.
Enable manual account activation and appoint 5-10 forum members as moderators to manage accounts. 
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I’m noticing that when a spam account creates a topic, it’s usually three posts long - and I have to flag all three posts as spam for the account/topic to be suppressed. But I just caught one with its first post and flagging that one post made it go away. Perversely satisfying - I guess I take any win I can get. 
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