Where are these photos stored?
Locally on C, an additional drive, external one, on a network share - and is any of those synced to a cloud storage service?
Hi Bryan,
Iām blown away by your comprehensive responses. I think you have a good grasp of the problem, yes itās always at the start. You suggest to start, start, startā¦, which, other than to batch of 60 VCās, I have been doing, generally a series of 10 several times a day. Iām doing this manually, I think you have described a method of automating this, which I will explore when I return home. I will also search for the DxO logs and at some point (when I have a concise story) stick a request in to DxO support.
As an aside I also have the EM 1 mkii, I also have the OM1.
Thanks again
Martin
Files are saved to my hard drive but the pictures folder is synched to Microsoft Onedrive. From memory I think I had failures before Iād set up Onedrive.
Thanks
I see.
Iām quite sure that onedrive still locks the files upon syncing them which will cause problems for other applications which is accessing them.
Try disable syncing for that directory and any other directories which PL might use and run PL for a few days.
@Martin1958 Martin thanks but I am frustrated that I canāt actually think of a better way to isolate the issue.
With my own hardware it is all home built so I typically have spares.
None of which helps resolve your problem.
All my tests are conducted either from one of the HDDs (F:, G: and H:) or an NVME (N:), which is only used for the Pagefile and storage, I boot from SATA SSDs (C: and its extension E:)
I was disappointed with my G90 jumping focus when videoing my wife and one of our Granddaughters and a good deal came up for the EM1 mkii with the 12-200 lens so I took the plunge.
I like the size but hate the user interface and eventually traded the G90 for a second-hand G9 and returned to a user interface I understood. I now ālustā after a G9 Mkii but believe that the OM1 mkii has a better UI (than the EM1 mkii) and is arguably better for Birds in Flight than the G9 mkii, albeit the plants I normally photo donāt move quite so far and so fast!
However, because I bought the EM1 at the offer price but after the offer had officially finished I was also eligible for the next offer which was a free F1.2 lens which I barely used before it went to our younger son who uses it for videography work!?
@Required while I realise @Martin1958 is desperate for a fix, surely if the file was locked DxPL would inform the user not completely collapse the whole system?
While my favourite was the power supply the 60 VC (M + 59VC) test would have put the PSU under more strain than anything that @Martin1958 does routinely and it passed with flying colours.
So why does the early stages (or beginning itself) of a DxPL export, the first image of a batch, cause the machine to collapse but not predictably, i.e. the images work in subsequent tests and other batches may or may not cause the same problem!?
My idea was that a race condition involving DxO, onedrive and windows might end with a collapse rather than an error notification.
So Iāve performed 54 starts and have just had a failure. I have attached a section of the log into the link. The log shows data for the last three files processed, the first two were processed successfully the third one shutdown the PC.
Iāve looked at such data for numerous files and a successful process generally shows 9 lines of text but occasionally 10, you can see examples of both in the log. The file that crashed only shows the first 4 lines, this shows where the crash occurred but means nothing to me. I may be getting close to the point of contacting DxO.
@Required. I will try disconnecting Onedrive and try again later today.
Thanks
Martin
@Required I understand but to be honest the OS should not let that cause a complete failure, However, if @Martin1958 can remove that as a potential issue and then continue, having removed one potential risk it might help!
I would contact them formally as soon as you can. Reference this Topic and identify the last post and/or include part of the Log.
Looking at the Log certainly shows that DxPL was part way into another transaction and then was no more!
We need DxO to identify the point of failure in the transaction and what resources (hardware or software) DxPL would have been calling on at that point.
Tenacious, lets hope that the logs help DxO pinpoint what was happening at the point of the failure. Sadly having to do 54 starts is a lot of effort to force a collapse I applaud your persistence.
Regards
Bryan
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@Martin1958 It is but have you tried showing the computer a large mallet and suggested it should behave itself or else!?
Please keep us up to date with any progress.
Regards
Bryan
@BHAYT
Hi Bryan,
I have just sent a help request off to DxO. Iāll keep you posted. The mallet is on order from Screwfix, just in case. Iām guessing youāre from the UK and will know of Screwfix, Iām in Derbyshire.
@Martin1958 I know Screwfix and ToolStation and Wickes (and Lidl), major suppliers of my mallets and a host of other tools here in Worthing.