I just bought the App for 140$ and I’m shocked to realize that after finishing all the processing I tried adding borders to the photo and I realized as I made the border thickness slightly more , it encroached into the image and started to crop it. For month or more I kept asking but today I was told they can’t do anything about it as I should have known in the demo. But I could never imagine DXO level app would crop the image if i use the borders . DXO ppl just told me they can’t do anything now and won’t reimburse the money either. I can’t process an image and export to another app just for borders and then again reprocess.
Which app did you buy? I’m supposing you’re using PhotoLab with a FilmPack license - or perhaps just FilmPack by itself - to create a Frame around your image. When you do this, there is an option to position the frame outside the image or within its edge. Not all frames have the option to be outside, and some that can be positioned outside the image will still crop the image a little bit. But most frames that are truly positioned outside will stay outside, no matter how big you make them.
So I have to ask: Is there a particular frame/border that you need to use that doesn’t stay outside the image when positioned outside? Or have you simply not found the option that lets you position the frame there (leaving the image uncropped)?
I can comment further once I know more about your situation.
But how can they not fix this simple thing as nothing should crop the image if the artist doesn’t want it to be cropped? It’s such a huge thing if even it crops a little bit it changes everything
I completely agree - and have submitted complaints about this twice. That was years ago, and DxO hasn’t shown any interest in improving the feature. I’m disappointed to hear from you that they are still not interested and even indicate that fixing it can’t be done. It’s a useful feature and a shame that it’s still so poorly implemented after all this time.
My most recurring complaint about PhotoLab, FilmPack, and VIewPoint is that many features are left unfinished. Frames are a perfect example. Still, I greatly prefer PL, VP, and FP over other choices. This only makes me wish all the more that DxO would fix what’s long been broken or left incomplete.
Unfortunately, that’s the nature of warranty software support. When you purchase a license and activate it, you’ve explicitly accepted the product “as is”, more or less.
I agree this is an area DXO can improve upon. I use borders a lot when creating high-key and low-key photos and the width of the frames can’t be reduced to thinner lines, so you are forced to use the thin line on black border. And on top of it the white border shows up black or the black border shows up white, or the tine white line shows up partly or as two lines . You are forced to restart the app each time to correct it .
It is frustrating, but for the rest I would not ask for a reimburse until you try it. This is still one of the best RAW editors and I would not just trade for another app just because there is this issue with the border controls.
Andre,
Just a thought. If you have the Histogram Highlight Clipping display set to on then Black borders will be marked White as clipped shadows and White borders will be marked Black as clipped highlights. A while ago someone else posted a similar comment about this “issue”. This may not be the reason behind your comment but I just thought I’d mention it.
The “Frames” tool is part of DxO FilmPack. Without the additional FP license, PhotoLab is unable to add frames.
Some of the featured “frames” are overlays rather than frames. Some Overlays can be made to register outside of the image while others can’t, depending on whether the overlay has parts which cover the image completely or not.
Example: The “Old Paper” overlay stays inside the image and the option to go beyond the image is deactivated.
All things considered, the current behaviour of the “Frames” tool feels logical to me, but it’s not easy to understand without reading the tool tipps. DxO describes the “how”, but we have to figure out the “why” ourselves … and DxO could improve on this, @StevenL
In addition, they should also allow the option to add frames in any arbitrary aspect ratio, e.g. allowing the option to place a landscape image on a square white background, etc.
When I tried Filmpack some time ago, and I saw such fundamental things are missing, I really could not get over it investing any money in it.
Glad it’s sorted Andre. I felt into this hole a while ago and spent ages switching frames on and off and changing the “colour” from black to white and back again, puzzling over why it wasn’t working, before it dawned on me.
. You are forced to restart the app each time to correct it 
.