The program crashes radomly at startup. Most times just when the program is loaded. What I tried:
- update my NVDIA driver
- set swap file to auto
- initialise fresh setup (i din’t even got the change to set de default configuration)
In the log there are some errors mentioned. But I don’t have the knowlegde to understand. Hopefully you can figure this out.
2026-08-14 21:31:45.027 | DxO.PhotoLab - 10364 - 53 | Mixpanel - Error | POST fails to ‘https://api.mixpanel.com/track?ip=1’ with data ‘data=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’.
Exception: System.Net.Http.HttpRequestException An error occurred while sending the request. at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at DxO.PhotoLab.Analytics.Backends.Mixpanel.MixpanelBackend.d__15.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Mixpanel.MixpanelClient.d__109.MoveNext()
System.Net.WebException The remote name could not be resolved: ‘api.mixpanel.com’ at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
2026-08-14 21:31:45.027 | DxO.PhotoLab - 10364 - 1 | Analytics - Info | Stopping Mixpanel analytics backend.
2026-08-14 21:31:45.027 | DxO.PhotoLab - 10364 - 1 | Analytics - Info | Stopping sampled Mixpanel analytics backend.
2026-08-14 21:31:45.027 | DxO.PhotoLab - 10364 - 1 | DxONET.Extensibility.ServiceLocator - Info | Closing service ‘LicensingService’ (init order = 10).
2026-08-14 21:31:45.027 | DxO.PhotoLab - 10364 - 1 | DxONET.Extensibility.ServiceLocator - Info | Closing service ‘UserSettingsService’ (init order = 8).
2026-08-14 21:31:45.130 | DxO.PhotoLab - 10364 - 1 | DxONET.Extensibility.ServiceLocator - Info | Closing service ‘FileSystemCheckerService’ (init order = 7).
2026-08-14 21:31:45.130 | DxO.PhotoLab - 10364 - 1 | DxONET.Extensibility.ServiceLocator - Info | Closing service ‘SingleApplicationInstanceService’ (init order = 6).
2026-08-14 21:31:45.134 | DxO.PhotoLab - 10364 - 1 | DxONET.Extensibility.ServiceLocator - Info | Closing service ‘CommandLineLauncherService’ (init order = 5).
2026-08-14 21:31:45.134 | DxO.PhotoLab - 10364 - 1 | DxONET.Extensibility.ServiceLocator - Info | Closing service ‘PopupService’ (init order = 4).
2026-08-14 21:31:45.134 | DxO.PhotoLab - 10364 - 1 | DxONET.Extensibility.ServiceLocator - Info | Closing service ‘SplashScreenService’ (init order = 3).
2026-08-14 21:31:45.134 | DxO.PhotoLab - 10364 - 1 | DxONET.Extensibility.ServiceLocator - Info | Closing service ‘WpfStylusSupportService’ (init order = 2).
2026-08-14 21:31:45.134 | DxO.PhotoLab - 10364 - 1 | DxONET.Extensibility.ServiceLocator - Info | Closing service ‘CrashHandlingService’ (init order = 1).
2026-08-14 21:31:45.134 | DxO.PhotoLab - 10364 - 1 | DxONET.Extensibility.ServiceLocator - Info | Closing service ‘SentryExceptionProcessor’ (init order = 1).
2026-08-14 21:31:45.134 | DxO.PhotoLab - 10364 - 1 | DxONET.Extensibility.ServiceLocator - Info | Closing service ‘ServiceLocator’ (init order = 0).