Can't import some raw files

DxO PureRAW
1

Hi,
After I’ve updated to the latest version I’ve started to get some problems importing Raw files.
I get an error “These files are either not supported or have already been processed in DxO, or the files may be corrupted.” This never happened before with the former versions.

The file typ is .ARW
I’ve already uninstalled and installed it again, and I also moved the file to a different location and changed its name.
I can say also that some of the files that can’t be imported anymore, I’ve already processed them before without a problem with a older version.

2

Even if nobody commented, I just would like to add that there must be a problem related to the last version, because I installed an older version from October 2023 and it works fine.

3

You should report this to DxO via this page:
https://support.dxo.com/hc/en-us/requests/new