Hi,
I got a new computer and I wanted to migrate my Photolab installation to it.
I reached out to DXO support to remove prior installations. They say there are activations available but I still get an error message. What should I do? It is extremely disappointing as DXO is supposed to offer lifetime licences.
You can now manage licenses using your DxO account.
BTW, a warning should be displayed in bold letters for new forum users, NOT to publish Activation Keys.
Do you have licenses for more than one release of PL ? If so maybe there are still authorized devices under previous versions:
If so, try clicking on the previous versions, it should change the display to show the activations on each version (I think)
Go here to manage your Licenses:
Licenses for PhotoLab 7 and newer can be managed.
Deauthorise the computer(s) that you don’t have/use any more. Note that the computers might have odd names. If you can’t make out which to deauthorise, deauthorise all and enter your license code again … when you restart PL.
Before you restart PL, you might want to delete the license files that can be found in Library > Application Support > DxO > Licenses. Occasionally, test- and bought licenses get into each other’s ways.
It is a Photolab 5 licence so it is not possible to manage the license online..
Lifetime license with a 3 activations limit…
What happens when you click on the blue button in your initial post?
If support says that you still have activations left and you get the popup, I’d definitely move the licenses away from their original place. For PL5, licenses are below the /Library … folder.
Move them from the Licenses folder, e.g. one level up. That should do.
