I have been using DXO Photolab for many years. Just got a new Panasonic camera and the RW2 files are not supported by the version I have. So I downloaded a trial of the latest version 9.4. The presets applied OK using the Standard Denoising profile. But when you select DeepPRIME3 or any other profile, things go wrong. Firstly, the loupe stays grey or blurred. There is a message displayed “full preview in process“. This message remains and never goes away.
I also discovered in Preferences that the DeepPrime engines are not enabled by default? After enabling that, it worked once or twice before giving a processing error.
In preferences I then selected to do the processing on the CPU (and not GPU). This was slower but it worked without generating errors. Do there is a problem with using the GPU although it runs fine with my other apps.
The support form did not work as it tells me that the trial installation key is not valid? So I cannot log this under support. And, because I reported another bug in PureRaw, I now have to wait 24 hours to log this ? Really?
Nope. He is trying PhotoLab 9.4 because he’s been using an older version of the software that doesn’t support the new camera. You’re misreading the OP.
If the camera wasn’t supported in PL9.4, very different problems would arise.
That may be a result of the GPU you are using. What graphics card is in your computer? Additionally it may have to do with the DeepPRIME option you selected in Preferences which I discuss below.
As with previous versions of PhotoLab, DeepPRIME availability does not require enabling in Preferences. That DeepPRIME option in Preferences, which I have attached an image of below, has a different purpose. That option, for the first time, allows users to display the results of the DeepPRIME variants in the full editing window, in real time and at any zoom level, while editing. When selected, use of the loupe is unnecessary.
The reason it is an option is because it can have a major impact on rendering performance for older computers with older or less powerful graphics cards. If your computer is one of them that might be the source of the problems you are having. If so, disable that feature.
If I recall correctly, the trial version does not include support. But, others may have more current knowledge than I do about this.
By the way, I noticed in another thread that you also are using PureRaw. Since they overlap in functionality I am just curious why you would want to use both PureRaw and PhotoLab..
I also read that the OP didn’t get along with a