If I want to open some RAW folders, a chronological period 2020_07_30 till 2020_08_16, I become the message: ‘No images selected.’ ‘This folder does not contain any image.’ But they are full of RAW files. All the other folders I can open, but these not.
Afterthat I thought let I click ‘refresh’ and the program freezed.
Because I wanted to work with the files, I deleted the blocked files and refressed their place with back-up files. Also I cannot reproduce it. The attachment DxO crashes was to big to send (52Mb).
Are your images stored in subfolders or are they all stored in the same folder? For instance I might have a Folder 2020_05_18 with a Subfolder 2020_05_18 and that folder contains a Subfolder 2020_05_18_Pentax_K-3 and a Subfolder 2020_05_18_Nikon_D850 if I click on the 2020_05_18 PL shows this folder does not contain any images but if I drill deeper to the Subfolder 2020-05-18_Pentax_K-3 folder and click on that folder the images load. Are you sure you’re drilling down to the proper folder that contains the images?
I’d the same issue - not repeatable - with PL3 edited pictures. After some time they wasn’t displayed anymore in PL. Solution was to delete all the *.dop files and start again ;-(. I’ve reported the issue but never heard anything back from support.
Interestingly the same issue with some other folders trying to open them using the PL4 trial version, same solution.
I couldn’t find any cause so I deleted all the blocked maps. After that I used backup maps to fill the gap and I had no problem any more. I am a longtime user DxO and had never such a problem.
Map RAW 2020 and inside maps 5D, 5D III and 5Ds and in these maps folders 2020_07_30 et c.
It was in map 5Ds an arbitrary sequence of 5 folders that were blocked. Before and after that sequence not. Why these? I don’t know.
Regards, Willy