I wrote to support 5 days ago and asked them to reactivate my license (after buying a new computer) and heard nothing except an automatic email. I have not been able to work with PL8 for five days now. For professionals who use PL professionally and earn their money with it, this is an absolute “no go”.
Does the support still exist or DxO?
When can I expect a response?
When can you finally manage your licenses yourself, like with CaptureOne?
I just wanted to vent my frustration about the process.
I’m thinking that DxO have tied their own hands with the third-party licensing system they’re using. Evidence is mounting that it’s creating too much work for them to handle. So it really is imperative that DxO implement something better.
That said, your particular problem leaves a lot to the imagination. What is the automatic e-mail you received? Why have you run out of licenses if you use only one computer? What version of PhotoLab are you licensing?
I suppose another factor might be the timing of your request to DxO. Perhaps key people are on vacation during Easter week? I’m only speculating, of course.
I realize you just want to vent, but doing so on a public forum invites conversation. I hope you don’t mind if I ask these questions.