Hallo, ich muss mir einmal Luft machen. Ich weiß, hier ist English angesagt. Mein English reicht jedoch nict aus, um meine Probleme zu schildern.
Ich nutze DXO Pure 5 und Nik 7 und 8. Ich arbeite professionell als Fotograf mit Kunden und bin auf das Funktionieren der Software und allem drumm herum angewiesen. Leider funktioniert hier nichts !!! Der Service ist unter aller Sau. Das geht überhaupt nicht, wie mit langjährigen Kunden umgegangen wird. Seit 12 Tagen gibt es ein Ticket zu mienem Problem, ohne das diese eigentlich einfache Problem gelöst wäre. Ich habe einen neuen PC in Betrieb genommen und seitdem kann ich die Software nicht mehr nutzen !!!
I see no problem with posting your comments in German. 
I hope you don’t mind if I post my response in English.
I stopped buying the Nik Collection after version 3 because DxO support dragged me along year after year, promising fixes that were never actually developed. Although I continued to beta test and trial new releases up to Nik 7, I never saw progress - and worse, my comments and questions on various issues were ignored the whole time. It appears to me that Nik Collection support has all but disappeared since version 4. Make of that what you can - my theory is that the product is being outsourced. What’s clear is that it has nowhere near the degree of support or development from DxO that PhotoLab and PureRAW do.
If DxO would show even a little bit of progress toward serving its customers, I would back them up 100%. I remain hopeful.
Here’s a translation of the original post:
Hello, I need to vent. I know English is the language of choice here. However, my English is not good enough to describe my problems.
I use DXO Pure 5 and Nik 7 and 8. I work professionally as a photographer with clients and rely on the software and everything that goes with it to function properly. Unfortunately, nothing works here!!! The service is terrible. It’s unacceptable how long-standing customers are being treated. I submitted a ticket about my problem 12 days ago, but this simple problem still hasn’t been solved. I started using a new PC and since then I haven’t been able to use the software!!!Translated with DeepL.com (free version)
If the limit of included activations has already been reached, it’s impossible to activate products on an additional PC without support by DxO. If possible, use the PCs that you’ve used while DxO is preparing a fix for your situation. Response times vary and in your case go beyond what is desirable.
It is absolutely unacceptable that licensing and activation problems don’t get addressed promptly for professional photographers and their teams. I say this as a former developer support agent who handled licensing and installation problems as well as much more complex issues with software development. I was even in a rotation for carrying a pager in case some of our customers needed help getting our products up and running outside of business hours. It was mission critical for our customers, so we made it a top priority.
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I’ll say what I have said so often already: with CaptureOne or ON1 Raw you can just deactivate old licences yourself when you login to their site. Apparently this convenience is too much to ask for from DXO. Not good customer service.
What is your problem?
- Installation on a new computer cannot be activated.
- No response yet from DxO for the respective ticket.
Consequences
- Software not usable, but part of a pro workflow.
- Angry customer
One explanation for a delay over this weekend is France has a “jour férié” (bank holiday) for Assomption on Friday 15 August.