It seems the only current solution is to downgrade to version 6.4 but DxO doesn’t have it available on their web site. Does anyone have a copy of the 6.4 installer? Can you share it please?
I can’t imagine that sharing the installer is allowed. That would probably be a violation of the Terms of Service.
As far as I know, sharing an installer is OK because it’s not user/machine specific. The installation is only complete once a unique activation code is entered.
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Hi,
I have an older version installed on my laptop. I can share the DXO folder located in “Program Files” compressed as a zip file to help you out until the next update.
Regards
I can’t see that would help as that’s not the only location where the installer puts files. @dlehrian needs a copy of the actual installer. I can’t help, I don’t have PureRAW, I use PhotoLab.
Yes, I would need the installer. As as it doesn’t contain any licensing information I don’t see how it would be an issue.
This being said, I have screwed around enough trying to get this to work and trying to find an older working version. I don’t have the time nor patience to deal with this any more. I’m very disappointed as I wanted to use it on some recent puffin photos I took but it seems I will just have to wait for DxO to fix the problem.
I have submitted a support request and heard that it was escalated to a developer but nothing after that.
I can’t imagine that releasing an update that breaks the software which was paid for and therefore comes with an implied warranty of usability would not be a violation of the Terms of Service.
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As is customary in the software industry, DxO excludes any explicit warranty of performance through the following disclaimers:
“As Is” Provision: The software is provided without any express or implied warranty. DxO does not guarantee that the software will run uninterrupted, error-free, or smoothly on any specific hardware/operating system configuration.
No Warranty of Fitness for a Particular Purpose: There is no guarantee that the software will meet the user’s specific requirements or be compatible with all individual workflows or cameras.
30-Day Trial Version as a Substitute: Instead of a warranty, DxO states in its terms and conditions that customers can use a free, fully functional 30-day trial version before purchasing to verify compatibility and functionality on their own system.
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Implied Warranty of Merchantability
In retail and business sales, consumer laws automatically guarantee that purchased items will work normally. [1, 2]
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Merchantability: A product must do what it is supposed to do for an ordinary buyer. A new toaster must toast bread.
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Fitness for purpose: If a seller knows you need an item for a specific, unusual task and you rely on their advice, the item must work for that task. [1, 2]
It doesn’t matter what the fine print says, the product must work for the purpose for which it was sold. A car must drive, a plane must fly and software must launch. You can’t just get around this by saying “our product isn’t subject to merchantability” , or it “may work when you first install it, but we may break it in the future”.
That’s not how software works. No developer can guarantee 100% functionality on their software. There are literally millions of combinations of software and hardware components where an incompatibility issue can occur. It’s humanly impossible to test for every possible combination. No law can change or enforce that, hence, software is mostly as-is. - There are trial and demo versions for this exact reason, so anyone can test their own individual setup.
Software packages which update in-app, require a system backup in case you end up with a broken version and want to roll back to a working state. However, with DPR, we’re fortunate to get a separate installer for each new update, so it can easily be saved as backup, in case a newer version breaks.
And things do occasionally break, for whatever reason. I once had to wait five point-updates before I got a working DPR version again. After installing every new update, I tried it out, but then had to go back to the old installer to get it working again. It’s frustrating, but it happens. If you always keep the previously working installer when a new version comes out, breaking versions won’t affect your workflow.
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