I have had a persistent issue with PhotoLab 8 locking up or freezing. I thought it may have been my problematic Intel 13900K but after getting the RMA 14900K and doing a complete OS reinstall I am still getting the same issue.
When opening a single raw file (From a Sony A7iv) to edit it can take a bit over 5 minuets to open, sometimes if I just minimize the window it will also lock up for 10-15 minuets or crash completely. Not my whole computer, just DxO Photolab.
Saving a file can also take several minuets or 2-3 seconds, regardless of using denoise or not.
I have settings set to “No Corrections” Not sure if there is anything else I should change.
I have the latest version (checking… just locked up and crashed again trying to check the version) its 8.1.0 Build 434
My system is a Intel 14900K, 64GB DDR5 RAM, RTX4090, M.2 990 SSD, pretty beefy computer. It can open a decent size video project in Davinci Resolve, in a few seconds and editing is buttery smooth, editing a single picture in DxO grinds to a halt.
Sorry to hear that. I have only occasional crashes (sometimes preceded by a minute-long freeze) on my end. Not the sort of problem you’re describing. My failures only occur when using PhotoLab with lots of Local Adjustments for an extended period of time. I have an older Ryzen platform and a 3080 GPU. I suggest you check the following:
Is your UEFI (BIOS) up-to-date and configured to run the new Intel CPU correctly?
Are the memory voltages and timings in your UEFI correct for the memory in your computer? (XMP settings should be fine.)
Are your motherboard and nVidia drivers all up-to-date?
Are you seeing any errors or warnings in your Windows Event Viewer (System and Application logs) while PhotoLab is running slow? This is very important to check.
Reinstall PL8.1 if you haven’t already tried that.
Run the sfc and dism commands to check for corrupt/missing files and repair them. (SFC /scannow is usually sufficient, run it as Administrator from a PowerShell prompt.)
I realize this is a lot of advanced stuff. If you don’t know how to do some of it, there are short tutorials on the Web, easily found through a search. Hope this helps.
I have PL8.1 on i7-14700KF, RTX 4070, 32 GB RAM, 4 TB M.2 dedicated to photos and 2TB M.2 for system and the rest, latest Win11pro, latest NVIDIA studio drivers, factory BIOS settings, no tweaking. Not that beefy as yours, but still similar.
Tried Sony A7IV raws (14 bit, uncompressed IIRC) from dpreview studio scene - the 102,400 ISO was exported in 9 seconds with DP XD2s used. No problems switching between photos, no lags.
Do you see anything suspicious in the PhotoLab logs (‘DxO PhotoLab 8 logs’ in your Documents directory)?
Is GPU chosen there? Any errors in OpenCL checks there?
Are there any crash reports – should be in ‘DxO PhotoLab 8 crashes’?
Did you try running exiftool on the raws (it may detect some corruptions)?
It may be a problem with software, hardware, or corrupted raw file(s). You may share a sample raw file for us to test, which could narrow down the search for the root cause. Most probably it’s GPU stability problem, but that’s just speculation.
When opening a single raw file (From a Sony A7iv) to edit it can take a bit over 5 minuets to open, sometimes if I just minimize the window it will also lock up for 10-15 minuets or crash completely. Not my whole computer, just DxO Photolab…
…My system is a Intel 14900K, 64GB DDR5 RAM, RTX4090, M.2 990 SSD, pretty beefy computer. It can open a decent size video project in Davinci Resolve, in a few seconds and editing is buttery smooth, editing a single picture in DxO grinds to a halt.
First of all, welcome here.
Second, OMG… reading your topic heading, I’m thinking this is going to be yet another thread from somebody trying to use underpowered hardware with PL8. But No It’s Not.
As Egregius suggested, be sure you are up to date on your OS and hardware drivers, especially nVidia. (Personally I’ve had issues at a lower level in photo software generally when my issue was only that my nVidia drivers were two or three months behind.)
If you haven’t tried uninstalling and then reinstalling PL8, I’d give that one shot.
And if still no joy, I’d open a support ticket, because this isn’t right. (Expect to get all the same suggestions you’re getting here from Dxo, but still…)
There are some threads in the Resolve forums regarding slowdowns on performance platforms like yours.
It seems to be related to manufacturers added software for features and additional functionality. Clean installs without any of those have help - they say.
If related I can’t say. But you have good performance in Resolve. They don’t.