DxO support doesn’t seem to be able to solve my problem, so I’m trying my luck on the forum, assuming I’m not the only one in this situation.
I installed and activated PureRaw 4 on my desktop some time ago, then I had to reinstall Windows on that computer. I assume the computer name changed in the process, and PureRaw 4 asked for the activation code again
Today I want to activate PureRaw 4 on my laptop but I can’t because apparently, the two activations that come with my license have been used. Support is asking me the old name of my computer, and I don’t know it. Without that computer name, they aren’t willing to do anything to help me with the activation on my second computer.
If anyone has been in a similar experience and managed to get around that surprising hurdle, I would very much appreciate any useful information you might have.
Thanks,
Come