After updating to 9.4.1, build 38, on my Macbook Pro/Tahoe 26.2, Apple’s Quick Look and Preview app will not open TIF files created by this version, but they do still opens TIF files created by the previous 9.4.1 build. I have rebooted and cleared the Quick Look cache (Terminal: qlmanage -r cache).
Anyone seeing the same or have a suggestion?
Working with macOS Sequoia, I am not getting any problems.
working on 26.2 here. MacBookPro M4max
Thanks for checking and reporting.
No issues here on Tahoe 26.2 on both M4 mini and M2 MacBook Air.
Thank you for letting me know! I’ve reinstalled, rebooted, relaunched Finder, cleared Quick Look cache, etc. to no avail, so I’ve submitted a support request to DXO.
No such issue with PL 9.4.1 (38) on macOs 14.8.3 on 2019 5k iMac.
I recommend you download a fresh installer from your shop account, install it and try again.
Occasionally, DxO has recommended to also remove files and folders from ~/Library and /Library before installing the app again. Keeping the license files should not hurt.
(~/Library is normally hidden. Press Shift-Command-Period to reveal hidden files. Press the combo again to return to “normal”)
Thanks for the tips, platypus! I’ve just completed the steps you suggested, removing all the DXO-related references (including hidden) in ~/Library, and reinstalled with a fresh installed. Still no joy, but I’ve also added this additional information to the support request. Thank you!
Issue resolved after third complete uninstall and reinstall. Thanks for your help, fellow PhotoLab-bers!