Tone Curve / Tone Picker in Luminosity mode and PL 8 crash

DxO PhotoLab
1

I’m using PL 8. When using the Tone Curve and then the Tone Picker with Luminosity selected PhotoLab looks up and shut down. (I get to send an error message too DXO first…)

Is this only on my PC or is this something other people also experience?

I’m using a Ryzen PC with 32GB RAM and a RTX2060 card. The files are .ORF

2

I have now found that this only happens if I select the Tone Picker without having selected Tone Curve first. Still an error, but not so difficult to avoid …

3

no problem here … … :man_shrugging:

4

i7-14700KF/RTX4070/32GB/Win11pro24H2/PL8.3.1. Tried Nikon NEF and some Zuiko ORF from this forum. No problem, tried also selecting Tone Picker first and moving it very fast.

5

After some more investigation I have found the problem only occurs on a Virtual Copy. So, if you want to see the error, make a Virtual Copy. Select Luminosity mode for the Tone Curve. Then select Tone Picker and try somewhere in your photo. Then it’s a high possibility your DxO PL 8 will stop working and you will have to start PL again. (Maybee it only occurs on ORF files.)

6

Tested on VC with OM-1 ORF, L curve and color picker. Still no problem here.

7

Must be something with the specific file. Before it was regular on any Virtual Copy, now, it only happens only on that specific file. I guess I can try delete the dop file for it. I have used PL from version 4 so there may some old version incompatibility issues.

8

Strange indeed but different versions of PL do not overlap. I still have PL7 installed with PL8,FP7, VP4, VP5, Nik7. Even if they have some identical .dll files, they are kept in separate directories. I would check the following and report to DxO:

  • “%USERPROFILE%\Documents\DxO PhotoLab 8 crashes\” (if present, when crash handled by PhotoLab)
  • “%USERPROFILE%\Documents\DxO PhotoLab 8 logs\DxO.PhotoLab.txt” (check last lines just after crash, possibly nothing interesting here)
  • “%LOCALAPPDATA%\CrashDumps\” (if crash was handled by Windows)
  • Windows Application EventLog (Computer Management → System Tools → EventViewer → Windows Logs → Application, filter ‘Event level’ = ‘Error’, look for PhotoLab and .NET Runtime)

Maybe DxO will provide you with a crafted log configuration file to test with.

9

I have sent them the Crash file report. At the moment PL is busy making a new DB as I deleted the old one in case that had something to do with it.

Anyway, thank you for the effort to help me!