I was surprised and delighted with what I could do with my iPhone 11 Pro DNG images in the first post. It’s so frustrating that DxO makes it difficult/impossible to use PhotoLab on iPhone DNG.
Is there nobody with enough influence at DxO to get them to stop their post-DxO One debacle block on mobile phone photography?
Hi Alec,
I have now given up asking for smartphone DNG support, as have so many other things that are repeatedly asked for here, backed up with FR’s and asked for in beta phases.
Like you I have since used Affinity Photo to develop our P30 pro DNG’s, work with LUT’s and other tools and also use the live filters in AP.
This has been more time effective for me than writing posts about it. 
Have fun
Guenter
Impressive how many posts there are around ProRAW; I’m looking to get out of Capture One (cost as well as effort vs. output) and the DxO PhotoLab 5 treatment of my Fuji stills has been great, and it’s sooo nice to skip that import part and just use folders.
But then today I wanted to do some local adjustments (which I think DxO has just the best workflow) on an iPhone 13 Pro ProRAW image and… bummer. It worked in C1 though and my subscription is still running till August, so I’m kind-of “fine”.
What I don’t get: each year (and this one in particular if rumours hold) there’s real improvements to mobile photography and DxO just ignores it…
And yet DXOMARK (a previous sister company) only seems to test phones these days, two different extremes, neither useful? 
let’s all write an email to support.
it can’t be that the now very good cameras of the phones are not supported.
The iPhone 14pro in particular will be very good again in terms of camera technology.
and every photographer knows that the best camera is the one you have with you or at hand.
I just wrote a mail to the support that it was my last DXO product if the iPhone 14pro is not supported.
Let’s clear this up: “ProRAW” is NOT “raw”. The file format for “ProRAW” is essentially a TIFF (a flat “DNG” is basically a tiff) with a bunch of metadata about the computational processing -already done- on it by Apple. That said, the iPhone does have a truly raw format available, which is traditional, unprocessed (hence ‘raw’) data. You’ll need a third-party app like “ProCamera” to use it however.
TLDR: ProRaw IS NOT raw. It’s already been processed (although it offers more post-processing capabilities than jpg.)
et al. This isn’t a secret; it’s all over the net.
DxO does offer access to some iPhone raw files, but stopped at the iPhone X.
Photolab 5 dont open ProCamera DNG´s from my iPhone 11 Pro max.
DXO bring support for this Phones…
Fwiw - in Nov 2021 I managed to extract the following from the DxO Labs Support Team:
“The iPhone 12 Mini/Pro/Max are on our future longterm roadmap, the 13 has not been added, that is all the information I am able to provide, our apologies once again.”
I’ve been using DxO for years and really like features such as U-Points (which had their genesis in the venerable Nikon Capture NX and NX2) but find it increasingly frustrating being unable to use DxO 5 to process ProRAW images from the iPhone 13 Pro.
I don’t plan to upgrade to DxO Photolab 6 until ProRAW is supported.
For now I’ll continue using the ProCamera app to take RAW images, as these .DNG files are editable in DxO after changing the camera model metadata to “iPhone X”. Still a hassle, but better than nothing if the camera .JPG is beyond redemption.
Having very recently spent some time working with exiftool in search of a workaround I found that after changing the camera model to “iPhone X” in the metadata, DxO does briefly display the image - before closing it and displaying the error ‘cannot load image data’. This appears to be a step forward from the ‘unsupported format’ error, and suggests there may be further metadata tag values which are incompatible, but despite bringing a number of fields (lens info, offsets and others) in line with the metadata in reference iPhone X .dng files (which open without a problem in DxO), that is as far as it would go. The hybrid structure of ProRAW may well be the problem, but whatever it is, until DxO provides a solution, it puts DxO Photolab firmly into poor value / white elephant territory for me, and no doubt for many others who have been appealing to DxO for iPhone support for years.
I photograph using three to four Canon cameras (CR2), one DJI drone (DNG) and the occasional iPhone (DNG now that I’ve moved up to an iPhone Pro), and the iPhone is the one format that DxO refuses to process. A sad situation that will eventually drive me to any other application that just allows me to continuing throwing everything into one folder and process from there. 
I have used Photolab for several years, but i will stop to upgrade it because it does not support dng files created on my iPhone 13 with Halide.
Same here! I have a Nikon DSLR and a DJI Drone and (as 50% nowadays) a iPhone 13.
I just want to process ALL photos with the same software, come on DXO that can be so special to support iPhones!!! Whats’s the problem?
I really liked DXO Photolab and bought allways the latest release… but now I just have to change the software and will not upgrade to Photolab 6 until they support the latest iPhones.
I’ll not be upgrading until DxO support iPhone. Seems some marketing stupidity in place.
The management of this topic is really a shame for DXO.
I don’t understand how DXO can get rid of iPhone users.
I will switch to lightroom only for this reason. But no other solution.
Me too……….
You can give Affinity Photo a chance
give Affinity Photo a chance
The point is to have a single RAW workflow where one is expert and not have to divide one’s attention between four or five different applications. I’m DxO PhotoLab only for RAW development. Abandoning C1, Lightroom, even Iridient Developer (for which I still have a soft spot) has improved my finished photographs.
DxO really deserves a kick in the pants for refusing to allow us to process Android and iPhone DNG.
Here we are on the cusp of the iPhone 15 being released and there have not been any profiles for iPhones since the iPhone X. Incredibly disappointing as is the lack of support for HEIC. ALL of DXO’s competitors have HEIC compatibility. DXO is such an EXCELLENT product, I don’t understand why these issues exist. So many professionals use iPhones for photography and UHD video.
How many request do these guys need yo support mobile raw files ? iPhone is the most popular camera on the planet, and almost all hobbyists and pros I know shoot with phones (mostly iphones) besides their pro gear. DxO is losing A LOT of potential clients because they don’t support this
In their world they believe people only shoot with they DSLRs and Mirrorless and thats it. That’s almost 100% false, most of these people also shoot with phones, and they all want the same workflow.
I believe this is one of if not the biggest reason DxO is not as popular as other apps. It’s the biggest reason I use C1 and not DxO even though I prefer DxO processing.
Supporting iPhones and flagship Androids should be top in their priorities. Who runs this companu, really ? Probably somebody that doesn’t do photography.
It is really a shame that DxO regrets to support Apple ProRAW. For me a reason to stop upgrading future versions of DxO products. Interesting thing is that pictures taken with an iPhone 7 and the iOS app ProCamera as a RAW file (saved as DNG), are being recognized by DxO PL as Apple iPhone 7.
Solution: either move back to Lightroom which supports Apple ProRAW or for those not wanting to deal with Adobe, use the app ProCamera. It is an extrem powerful photo app with a lot of editing capabilities for RAW files. It exists since since 2009 and is continuously being updated with excellent support. It is not free (15 € onetime, plus optional subscriptions), but worth its money.
Hi,
there are also a lot of posts for exampe Missing Support for the Apple iPhone 11/12/13/14 pro Series - DxO PhotoLab / Feature requests - DxO Forums or if you löök for Samsung phone or other brands…but there is no response by DXo. It’s the same with support for DNG files.
best regards
guenter