Could you, please, create a ticket here support.dxo.com and provide your logs ( Log files – %UserProfile%\Documents\DxO PhotoLab 5 logs) there .
Thank you
Regards,
Svetlana G.
Photo-DKO
(Dirk Offringa, Windows 10, RX570, PL6E-VP3-FP6, Fujifilm shooter)
7
I don’t think this is due to a faulty catalog, but because of the graphics card driver when you use DeepPrime. Lightroom and PhotoLab5 don’t like to share the GPU.
Unfortunately, the update wasn’t the solution. It worked only with the first few pictures I processed. Now, I get error messages again and I have to close LrC to get any processed files.
Regards
Hi @sgospodarenko
The support process is in progress.
Regards,
Simon
1 Like
Photo-DKO
(Dirk Offringa, Windows 10, RX570, PL6E-VP3-FP6, Fujifilm shooter)
19
Hi, any update on this issue? I have the exact same issue almost every time I use DeepPrime with Lightroom running. Sometimes I’m lucky but 8 out of 10 times I get that error. I just updated to the latest release, to no avail. In reality, we don’t even need to actually export: when I switch on DeepPrime, if the rotating 'busy" icon in the magnifying window doesn’t stop rotating, I know that I will get the error on export. (The icon does some sort of “stop and go”) Sometimes that magnifier window goes completely black.
This is on Win10, with a (fully supported) Radeon RX570 video card, OpenCL2.0.
Hi Dirk,
I solved the problem with the assistance of the support.
The solution in my case was the virtual memory assigned by Windows.I had to switch to automatically manage the paging file in the windows settings.
Hope this helps! Let me know if you need further info.
regards,
Simon
1 Like
Photo-DKO
(Dirk Offringa, Windows 10, RX570, PL6E-VP3-FP6, Fujifilm shooter)
22
Thanks Simon for the tip. Would have been great if it worked, but I changed that setting, to no avail…
I just created a ticket and attached the logfiles.
Thanks for looking into this (major) issue!
Dirk
1 Like
Photo-DKO
(Dirk Offringa, Windows 10, RX570, PL6E-VP3-FP6, Fujifilm shooter)
23
I spent a couple more hours trying to find a workaround, and it finally looks like when I temporarily disable real-time protection from my Avira Security anti-virus program when exporting with DeepPrime, I don’t get the “correction failed at the execute stage” error. I will report back on this when I will have a couple of days without this error. If it is confirmed, that would be a HUGE step forward for me…