If you are right then they should be able to fix that pretty quickly. This is good on one hand but on the other hand - what kind of mistake is that? Seriously? So it illustrates that someone isn’t too bright but also where is the QC? Non-existent is obviously the answer.
The problems are so varied. Different OS, CPU, GPU. There is no consistent problem. Every day a new problem.
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Unfortunately I’ve now found differences when comparing exports on my Windows machine, too.
I haven’t tried doing it your way as I would have thought the renamed version of yours would get ‘updated’ but if not and the new version gets installed as a new PL9 application then you should be fine.
The reason I download the installer file manually is so I have a copy of each versions installer and worst case I can re-install from scratch.
I can post a link to the macOS PL9.2.1 installer file if you want to revert to this earlier version.
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I downloaded it directly from the website (Dxo.com) and reinstalled it. It seems that the previous 9.3 sharpness problem has gone away (Win11)
If you have a time machine backup (with standard or at least daily backups), you should have the previous version(s) of PL9.
For future use: duplicate PL before you update. You’ll then get the current and previous releases. I’ve been doing that for a while…
Occasionally, renaming the app can remove the version numbers shown above. Better rename the app in the “Information” window (command-I) because internal and visible names can be quite different. As you can see, I put the apps in a separate folder in order to not fill the /Applications folder with umpty versions of PhotoLab.
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I read in a book (either The Book of Heroic Failures or The Big Book of Mistakes) that a NASA rocket was destroyed when it did a power dive into the sea shortly after launch. The issue was traced to a single digit in the complex guidance code.
Mistakes happen. I work in IT so I know this to be true. I’ve made them myself. Ones I should have known not to make.
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Which is why you have testing.
Where is the testing to catch these mistakes ?
Pretty basic stuff having a test suite of images with different adjustments which you can then run as part of a test suite to verify that everything is working as expected.
How did they not pick up the problems with soft images in 9.3 ?
V9.x seems to be very very flakey !
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Unfortunately haven’t set up yet due to machine being so new and only having a few non critical apps installed with all important stuff being on alternative storage methods. Need to address though.
Cheers. Ill probably sit on it for now as won’t get much use coming up so may see a fox before I need to use properly again. Then again. Maybe not!
Indeed. Somewhat regretting purchasing before the trial period expired but was having no issues. Things happen I guess. Lack of communication from DxO is poor though as is the QC at the moment it seems.
Thanks a lot, Duncan. I have reverted back to 9.2.1 and everything works like a charm.
Time machine worked for me. Thanks for the reminder.
The glib answer is, this isn’t rocket science.
When you launch a rocket you can’t really test it out first, that’s why they are so expensive. Once they find hardware and software that work, they change nothing and keep sending the same rocket up with yet another satellite.
Software you can test to the cows come home, your only enemy is time. I suspect they ran out of time before their annual launch date and thought “Nah f*ck it, launch it anyway. Get the money in and we’ll worry about it later”. And that is really where I have a problem. I don’t like being treated like that.
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Important Information (macOS users only)
We want to inform you that we identified an issue affecting DxO PhotoLab 7, 8, and 9 (macOS) following this week’s release. The problem was first reported yesterday by community members in several forum threads, and we want to thank you for bringing it to our attention so quickly.
Issue overview
A bug caused by DxO Modules not being applied during export.
As a consequence, certain optical corrections—Distortion, Vignetting, and Lens Sharpness—were not being correctly applied in exported images, even though they appeared correctly enabled in the interface.
Hotfix released
The update is live, and the “Check for updates” dialog will enable the download of the fix.
Please note: Version numbers remain unchanged, as this is a hotfix:
-
PhotoLab 7.19
-
PhotoLab 8.11
-
PhotoLab 9.3
We apologize for any inconvenience this issue may have caused in your workflow.
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Not on my installs as yet
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Nor mine @John7 (this is on Windows).
That said, @DxOStaff-RESOLVED posted only 13 minutes ago (by my time of posting), I’ll keep refreshing and see if the update just hasn’t properly made itself apparent yet.
(This is both on application load, and manually checking for an update).
In app update triggers for the Mac version but haven’t downloaded from site yet so not sure if that file has been updated yet.
Yes, that’s a great way to reduce the level of confusion.
Are you people new at this?
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I agree that’s poorly worded/implemented.
On Mac at least whilst it is still 9.3.0 the build however has changed from 33 to 35.
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