Running PhotoLab v7.0.2 on a Microsoft Surface Laptop 5. When I use Deep Prime and then export the image to 100% JPEG, PL crashes every single time. If regular Prime is used, it works fine.
I tried deleting the sidecar file after it first happened in case it was and isolated corruption but it kept happening.
Surface model: Surface Laptop 5 Model 1950:1951 i7
Windows 11 Home
OS build: 22621.2428
Processor: 12th Gen Intel(R) Core™ i7-1255U
Installed RAM: 16 GB
Storage size: 348 GB free of 475 GB
Intel(R) Iris(R) Xe Graphics
Screen resolution: 2256 x 1504
It’s a know issue.
Please make sure your GC drivers are up to date.
Does it crash with Deep Prime XD too? I have exported lots of images with 7.0.2 and Deep Prime XD with no issues a couple of days ago.
I hadn’t tried Deep Prime XD in a while as it was a bit slow and regular Deep Prime was sufficient for me anyway.
There were some firmware and driver updates available for my Surface Laptop 5 so I installed them and also two Windows 11 updates. As far as I know it’s not possible to separately install graphics card drivers for the Surface devices - the GC is onboard and all drivers come through Microsoft updates.
Anyway, after updating my laptop, both Deep Prime and Deep Prime XD are now working.
Please take a look at
I don’t know if the graphic cards in the surfaces use the same drivers for example for the Nvidia 3050i
take it as a starting point for investigation
but if your system is running now don’t change a running system
Thanks, yes it has been ok since the firmware update so I will leave it as it is for now!