Thanks, that’s perfect. Much appreciated.
I had a similar experience with DxO. My old PC’s hard drive failed (so there was no way to know the exact PC’s name). How hard is it just to deactivate all installs of my account and let me reinstall? They made me feel like I was stealing software that I owned a license for.
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Are you using a VPN? That screws things up for me on occasion.
Ha! This just happened to me, exact same message. It’s the first time I’ve launched PL8 in at least a week so I can’t say when the problem occurred. When I click “Retry” I get the same message, and my only other choice is to quit. I cannot find any way to re-enter my activation code.
I upgraded to a new MacBook Pro (and wiped my old one), and assumed that was the reason even though PL8 has been working fine on my new Mac until now. I have only activated PL8 once on my old Mac, and my new Mac would be the second activation.
I contacted support and haven’t heard back yet, and I’ll update my comment when I (hopefully) have a solution.
DxO support got back to me pretty quickly. The problem was due to migrating to a new Mac. I deleted the old PL8 licence file at ~/Library/Application Support/DxO/Licenses and then when I launched PL8 I was prompted for the activation code.
Given that most Mac users make use of the migration feature to transfer to a new Mac, DxO should consider a better error message that points to a FAQ with the answer that support gave me, or modify the software to automatically delete an old licence on a migrated Mac. I’m sure that would save a lot of support requests.
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I think mine was the same problem. I recently did a migration. However my old laptop had been wiped. I had a bit of back and forth before they sent me a dev build with instructions to remove the existing and install it. That worked once I entered my license codes,
Thanks for this tip; I’m going to be doing a migration next week! 