Same issue my side (Windows 11). I’ve uninstalled/re-installed, removed registry entries, installed with Antivirus disabled, restarted, clean-installed GPU drivers, etc. Nothing is working. I managed to get to a point where the software booted (if I pressed skip on the GPU screen) but then it wouldn’t process any pictures. It looks like this update is truly borked.
More frustratingly, I have a client shoot to deal with, and I stupidly updated thinking there’d be no issues. Now I’m buggered until they release a fix.
Installed the update this morning, not able to load I tried the REPAIR , nothing solved
Kinda this latest Pure Raw 6.5 version is broken …
I have latest nviadia drivers, etc.
I’m in the same boat. Installed the update as I need the to process Sony RX10 V raw files. After the update…splash screen and vanished. Tried everything every one else mentioned.
I opened a support ticket. They eventually had me run a diagnostic and send them the file. Got an update this morning saying it was passed onto someone to review.
I am new to DXO Pure Raw and I have just bought it. No problems with download and istallation. When clicking the exe-file there is a small initial program window showing up for about 5 seconds then…nothing! Lightroom identifies DXO but can’t either open the program. Un- and reinstalling Pure Raw make no difference.
I have submitted diagnostics as well and am waiting a reply. This is obviously not installation specific. The simple solution is to rename the 6.4 version to 6.6 and release it to get us paying customer working again. Whatever happened in 6.5 can be figured out on their time.
All of this nonsense means that, if any of us who had the misfortune to attempt this upgrade, is now faced with having NO DxO Raw at all that can be run.
I totally understand that an update can sometimes have issues but the first thing they need to fix is the ability to revert AND to at least keep the last stable version online just in case.
Their track record on updates is NOT solid enough that they can immediately delete previous working versions when a new version is released.
AND as users we should not be that trusting as to delete our downloaded installer files. I have now been burned twice.
Also submitted the Diagnostics, sounds like they have a fair few to compare so hopefully it won’t be long till there is a solution.
You know, I had a funny feeling as I downloaded this update. It asked me if I wanted to overwrite the older install file, and as I clicked yes, I kinda realised it might be a bad idea haha… lesson learned, I guess. Will be keeping the last update in future, well apart from this one
Hi, new here (used DxO many years ago). Back with a new purchase of PureRAW 6 and can’t get the program to load past the splash screen of a new install (not an update)… haven’t even been able to input the license key for it.
i updated yesterday and have the same issue as you all mentioned here, i also tried all the recommended things (drivers, repair, new installatin etc etc) and opend immediately after all the trials a ticket, i got an answere that i should send a zip file generated with the diagnostic tool, wich i have send them now.
I mentioned in my email, that lot of users also having this issue.
I also asked for a downgrade version, now i have to wait until the nex email …
A new slogan for the company: “60% of the time it works every time.”
I can’t think of a consumer product other than software that we find acceptable to only work part of the time. If I bought a new car, it didn’t start and I had to wait weeks for a firmware update before I could drive it, I’d be pretty aggravated. But with something like this we are all just satisfied to shrug and wait… DxO took my money. And I have no working product to show for it. Unacceptable.
Edit: I can’t imagine how the professionals must feel who rely on this product. That is a real problem. DxO’s issues are impacting your income. That sucks!
I have the same problem. I only purchased PureRaW two weeks ago and this was the first update but it immediately broke it and now it won’t load. I opened a help ticket a couple of days ago and got a reply saying they are aware of the problem and I just need to wait until it’s fixed.
So it does work in compatiblity mode but its so slow, cause it just uses the cpu, but for anyone desperate you can set it up and leave it to run and since it runs hopefully it will pick up when the next update comes along
Same here. It does not load and crashes after upgrading to 6.5. I was using older version the whole day just before I updated to 6.5. Now, i cannot open PureRaw anymore.
I echo the PureRAW 6.5 crash at startup issue. Just keeps on crashing After a few seconds st startup. Also, I see I have only 1 activation left on this product. The funny thing is, I’ve done 0 major upgrades to this product AND it has only been on my one and only PC since when I purchased it. AND, I really haven’t even used the software since purchasing…just keep it updated.
I tried the REPAIR , nothing solved