I tried to enter a support ticket stating the below and, while the “Submit” button was live, it did not work. It would not accept the ticket. No comment on that. :enraged_face: So just on the off-chance that Support is monitoring this forum, I am putting what was intended to be in the Support ticke…

Same here. It does not load and crashes after upgrading to 6.5. I was using older version the whole day just before I updated to 6.5. Now, i cannot open PureRaw anymore.

I am having the same issue on both my win11 machines. I kept a copy of my 6.3.1 directory before I updated my second machine. If I replace/swap the pureraw6 directories then I can get my old version 6.3.1 to fire up and work however swapping back again to the 6.5 directory renders it back to not get…

Same Problem here with Win 11 and PureRAW 6.5. The Program do not start. :frowning:

Same issue here. Very annoying!!!

I’ve had issues (rarely) on my Mac and then, I created an additional user account for the Mac and installed apps again. This usually helped to find differences in components installed in both users or with access rights. Whether that works on Win, I cannot say though.

And apparently DxO PhotoLab 9.6 has the same issues … can’t get off the ground. :unamused_face: [image] Crash at startup version 9.6 DxO PhotoLab The program crashes radomly at startup. Most times just when the program is loaded. What I tried: update my NVDI…

Does anyone with Mac OS have the same problem?

[image] GrumpyGoat: And apparently DxO PhotoLab 9.6 has the same issues … But v9.6 is not the current version of PL. I had no problems with v9.6 and still don’t have problems with v9.11, which is the current version of PL.

Same issue my side (Windows 11). I’ve uninstalled/re-installed, removed registry entries, installed with Antivirus disabled, restarted, clean-installed GPU drivers, etc. Nothing is working. I managed to get to a point where the software booted (if I pressed skip on the GPU screen) but then it wouldn…

[image] jammyjb: Now I’m buggered until they release a fix. Installed the update this morning, not able to load :frowning: I tried the REPAIR , nothing solved Kinda this latest Pure Raw 6.5 version is broken … I have latest nviadia drivers, etc.

✅ Important notice - DxO PureRAW 6.5.1 Hotfix Now Available

DxO PureRAW

GrumpyGoat August 15, 2026, 2:36am 18

And apparently DxO PhotoLab 9.6 has the same issues … can’t get off the ground.