Help Re-Install

DxO PhotoLab
1

My Elite ver 3 PL 9 was crashing every 5 minutes. I have no expectation of answer from DXO Help Desk, so I did a “Repair”. No joy. I then did an uninstall and attempted to install fresh PL9. Blocked by message: “Install directory must be empty and located on your local hard drive.” which, I believe is C. In Program Files I see the empty folder where my PL was. What to do?

2

I’m on Mac, therefore, my proposal might be less easy to follow on Win:

  1. create a new user and copy some images to it
  2. attempt to install
  3. use PhotoLab with a set of images you copied
  4. quit PhotoLab
  5. find all locations containing items added by PhotoLab
    → include hidden folders and the registry, it that still exists
  6. rid the original user of all PhotoLab debris in locations you just found
  7. try to re-install

There is a post with locations that PL uses, find it by searching the forum.

Maybe someone with deeper Win-knowledge can chime in and propose other/better ways.

3

The simplest thing to do is to delete the folder
C:\Program Files\DxO\DxO PhotoLab 9

Pascal

4

I know a bit about windows. As PP says, it could be as simple as deleting C:\Program Files\DxO but if that doesn’t work, open File Explorer, enter %appdata% and look for any PhotoLab 9 folders. Photolab 8 keeps things like presets and licenses in %appdata%\local\DxO\ DxO PhotoLab 8. I’ve NO idea if PL9 install is unhappy about something in there.

If it’s something hidden, or potentially a registry setting the best thing I know of that’ll remove all traces of an installed program in Revo Uninstaller (there’s a free version which should be fine.

Bob

5

I very much appreciate those who took time to lend their know-how to help me get past the re-install problem. Seems “DXO” was the directory. I deleted the “DXO3” folder and was able to proceed with the install.
PL9 still crashes 6 or 8 times during a one hour edit effort. Usually while cropping an image. If I try to finish up the image which caused the crash, it crashes again. So, that one would be corrupted. DXO Help folks are gathering info from me, which helps my morale. I really like PL9 . Lots of edit learning and treasure invested in this system over the years. Hope it can be salvaged. Otherwise I have a virtual brick.

6

If you want / need to keep that (raw) file, copy it to a new folder as long PL is off.
Restart PL, delete the corrupted file. Close PL.

Restart PL, open the new folder and check out the (raw) file in question. If it works, you may copy (or move) it back to the former folder with PL running.