Nobody from DXO has ever told me that I can only use one version as current, on the contrary. Each version of PL has an individual license.
And I’ve only had positive experiences with the support so far.
However, I have had a similar problem for a few days now. Although Viewpoint and Filmpack and Nik have been activated and used for some time, I am suddenly asked to activate VP, FP and NIK. But the input window for VP freezes after I have entered the correct code, and FP and NIK report that no connection to the license server is possible. I have already contacted support - they are still looking for the cause. Of course, I have also deactivated the firewall and virus protection program, but to no avail.
I hope that DXO will be able to make progress with the help of the file sent from the system. It’s very annoying for me that I can’t use my favorite image processing program.
DXO support has been patient with me all this time.
Obviously, the issue was not a DXO problem, but caused by the system environment.
I thought long and hard about what changes to the system could be related to the problem.
Apart from the last update for Windows 11 and .Net Framework, I had actually only routinely updated the driver for the graphics card,
My system has a Nvidia Geforce RTX 3050 graphics card and I use the STUDIO driver, not the GameReady one. And I update regularly. Yesterday I installed the latest version of the driver (566.14). And, oh wonder, since the restart after the driver installation, the problems described no longer occur :-))
I don’t see any direct connection with a possibly incorrectly installed driver. But I cannot find any other explanation. And the main thing is that my beloved Photolab, Viewpoint, Filmpack and Nik Filters applications are running again without any problems.
Perhaps my description of the cause can help others in the forum.
I now have the same problem. DxO support asked me a string of questions about proxies and restarting the network equipment. Given that I’m in Tokyo I suppose it will be at least another day until they’ve seen my responses. I’m discouraged to now find that this appears to be a known problem.
What I resent is that they treat me like I’ve pirated their software just because the architecture of their validation service is so flimsy. This feels like something Adobe would do.
Working with technical support, it appears that the PhotoLab is sending a request to a server that is timing out. I live in Tokyo, it seems the license server is in France. I don’t know what the timeout is set to but 36 hours in I’m still locked out.
I’m back in business. My problem was a simple time-out. Trying to reach a server that was apparently located in France from Tokyo using my ISP’s DNS setup was timing out. They asked me to use 8.8.8.8/4.4.4.4 for the time being and now say they’ve moved to a new configuration.