At least you are getting responses from different “people” I am always stuck with Riley who asks the same dumb questions over and over one at a time for information that I post in my initial submission. It seems like a delay tactic to waste customer’s time.
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I am coming to the conclusion that DxO third-line support is chatbots, with heavy OS/video/diagnostic gatekeeping before you even get to that.
In the latest support request, about the D700/24-70 2.8ED lens sharpening optimisation, the agent mentioned Hasselblad X2D even though there was no mention of it from me. Then they used the stock ChatGPT phrase “and apologies for the confusion earlier — you’re absolutely right to question the mention of the Hasselblad X2D. That was my mistake.”
I had already spoken to ChatGPT about the lens sharpening optimization problem I was having. It gave me a response functionally indistinguishable from that of “James”, a supposed human support agent.
I suppose all the sales emails telling me I’d be getting “Premium Support” for 12 months “worth £100” were … well. Not tremendously accurate.
I am no closer to solving my problem with this module and I am not hopeful of being pointed in the direction of a human being.