DXO reads just about every single post on this forum. However, they are very careful choosing which posts will get responses.
As we all know, there are features in PhotoLab with unfinished/unrefined functionality. There are requested features which have been in the backlog for years. There are promised features which have not been delivered. There is a growing number of feature differences between platforms despite DxO’s assurances that they are being addressed.
This is the reality of using the PhotoLab Suite. We can choose to continue to use DxO’s products despite the frustration of its limitations, or we can move on to other products that may better meet our needs. Many of us, myself included, still continue to favor this software over the competition despite It’s sometimes frustrating limitations.
With regard to DXO responding to posts on this forum, short of indicating that a resolution to a specific issue will be available in a specific time frame, there is nothing they can say to ameliorate frustrated users like @Stenis. As a result they too often say nothing, which gives the impression they don’t know what’s being posted here or just don’t care. They are most likely to respond to specific bugs with existing functionality. The software not working the way a user expects is not necessarily a bug. DxO generally will not respond to, or discuss, any resolution to functional limitations, design issues, or planned new features.
It is what it is.
Mark