Author Topic: 5.1 won\'t start  (Read 5095 times)

webfrasse

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5.1 won\'t start
« on: June 02, 2008, 07:59:01 pm »
I tried to use the beta some time ago. Couldn\'t since it wouldn\'t start on my MBP.

DxO 4.5 runs fine. Version 5 beta and also 5.1 installs without problems but they won\'t run. All I get is a spinning beach ball. I then go to Activity Monitor and sure enough. There is a dead process, DxO. I force kill it and then I have ReportCrash and Installdb as two cpu hogs in the process list until I reboot.

I was planning an upgrade to Elite since I bought a D3. Now I don\'t know. This is the worst upgrade I can recall since I started using computers 20 years ago. I got no support on the non working Beta either and I paid for this upgrade....

/Mikael :mad:

pescatore

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    • Uwe-Fischer.com
5.1 won\'t start
« Reply #1 on: June 03, 2008, 12:05:04 am »
I had a similar problem on my MacBook with 10.5.3 and 2 GB RAM.
DXO is starting, but the DXO window is frozen - no interaction is possible inside the window. The Menu is working but thinks like "New Project" are grayed out?! - License, Preferences and Quit is working fine - but no help for me.....

Any hints? - I get also now answer on my beta problem report. I hoped for the final version - but no success....

Has someone similar problems??

Regards Uwe
photos processed with DXO: http://Uwe-Fischer.com

mau

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5.1 won\'t start
« Reply #2 on: June 03, 2008, 08:34:51 pm »
Well if you wanna take the windows version as a guideline I would expect a couple more months of payed beta and them you might see a version 5.2 which will say that most of the issues/missing features will be fixed in a future version...

Al Schmitt

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5.1 won\'t start
« Reply #3 on: June 04, 2008, 03:13:08 am »
Okay, where\'s the user interface?  I see a menu and nothing else.

ericborgstrom

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5.1 won\'t start
« Reply #4 on: June 04, 2008, 10:18:01 am »
The Beta didnĀ“t run on my MacPro. But 5.1 does!

Al Schmitt

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5.1 won\'t start
« Reply #5 on: June 11, 2008, 08:25:59 pm »
Just a follow up to my prior post.  I requested DXO to increase my activations since I used them up while trying to install and use v5.1.  They increased my activation count and released a new build that works on my Macbook now.

Sigi

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5.1 won\'t start
« Reply #6 on: June 11, 2008, 10:43:53 pm »
Hello,
go to the Library > Preference folder and delete the following file

com.dxo.DXOOpticsPro5.plist

sigi

searchnaive

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5.1 won\'t start
« Reply #7 on: June 19, 2008, 10:37:46 pm »
Thank you Sigi!

I also had the problem, no user interface and greyed out menus. Deleting the prefs file resolved the problem.

Big Mac

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5.1 won\'t start
« Reply #8 on: June 20, 2008, 07:52:43 pm »
Quote from: Sigi;8584
Hello,
go to the Library > Preference folder and delete the following file

com.dxo.DXOOpticsPro5.plist

sigi


sigi,

I did as you suggested and it seems to have worked.

Thanks,
Big Mac;)

 

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