Author Topic: PhotoLab 1.2 hanging my PC  (Read 1066 times)

Recliner

  • Jr. Member
  • **
  • Posts: 10
PhotoLab 1.2 hanging my PC
« on: June 07, 2018, 03:13:06 pm »
I installed DxO PhotoLab 1.2 as soon as it became available, but I'm finding it's locking up my otherwise rock solid machine (no other products cause this problem). In three times of using it, it's happened twice, forcing me to hard boot. I'm going to have to re-install the previous release, and I hope this serious bug gets fixed quickly.

The problem occurs as soon as I start navigating PL 1.2, before I even open an image. On the one occasion when it didn't hang, everything worked fine.

Windows 7 Professional SP1 (Build 7601), 16GB RAM.

sgospodarenko

  • DxO tester (Win version)
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1180
Re: PhotoLab 1.2 hanging my PC
« Reply #1 on: June 07, 2018, 04:44:00 pm »
Hello,

It can be connected to your database. Could you, please, create a ticket for the support team and provide them with the logs first.
Logs you can find here - c:\Users\user_name\Documents\DxO PhotoLab logs\

Thank you
Regards,
Svetlana G.
Regards,
Svetlana G.

Recliner

  • Jr. Member
  • **
  • Posts: 10
Re: PhotoLab 1.2 hanging my PC
« Reply #2 on: June 08, 2018, 01:02:13 pm »
Thanks. The log files were in a different location to that, but I've found and added them to my ticket. I submitted the ticket yesterday, but haven't had a response yet.

I don't know if this provides any clues, but these are the last 26 of 2175 lines in the DxO.PhotoLab.txt file:

2018-06-07 21:44:21.753 | DxO.PhotoLab - 14160 - 1 | ServiceLocator - Info | Initializing service 'PresetService' (init order = 10000).
2018-06-07 21:44:22.291 | DxO.PhotoLab - 14160 - 1 | ServiceLocator - Info | Service Locator Initialized
2018-06-07 21:44:22.305 | DxO.PhotoLab - 14160 - 20 | Processing - Info | Initializing ProcessingOptimizer with 15 GB of RAM and 8 available threads
2018-06-07 21:44:22.782 | DxO.PhotoLab - 14160 - 1 | ApplicationUpdate - Error | Unable to find markdown file C:\Program Files\DxO\DxO PhotoLab 1\ReleaseNotes\Content.en.md
2018-06-07 21:44:22.859 | DxO.PhotoLab - 14160 - 1 | ApplicationUpdate - Error | Release file doesn't exist: C:\ProgramData\DxO\DxO PhotoLab 1\Updates\DxO.PhotoLab\packages\RELEASES
2018-06-07 21:44:22.859 | DxO.PhotoLab - 14160 - 1 | ApplicationUpdate - Error | Release file doesn't exist: C:\ProgramData\DxO\DxO PhotoLab 1\Updates\DxO.PhotoLab\packages\RELEASES
2018-06-07 21:44:23.224 | DxO.PhotoLab - 14160 - 1 | ApplicationUpdate - Error | Release file doesn't exist: C:\ProgramData\DxO\DxO PhotoLab 1\Updates\DxO.PhotoLab\packages\RELEASES
2018-06-07 21:44:24.123 | DxO.PhotoLab - 14160 - 7 | Processing - Info | Profiling DxO.OpticsPro.DataModels.Handlers.DopOutputItemHandler.GetLastOutputItemsProcessDuration :   1 828 ms
2018-06-07 21:44:26.816 | DxO.PhotoLab - 14160 - 4 | Database - Info | Profiling DxO.OpticsPro.Database.DOPDB.SaveChanges :    0 ms
2018-06-07 21:44:26.872 | DxO.PhotoLab - 14160 - 4 | DopCommon - Trace | Add Caf 'C41584a' to cache
2018-06-07 21:44:26.936 | DxO.PhotoLab - 14160 - 4 | DopCommon - Trace | Add Caf 'C41583a' to cache
2018-06-07 21:44:27.211 | DxO.PhotoLab - 14160 - 1 | PhotoLab - Warn | Unable to synchronize PointOfInterest from ZoomManager
2018-06-07 21:44:27.211 | DxO.PhotoLab - 14160 - 1 | PhotoLab - Warn | Unable to synchronize PointOfInterest from ZoomManager
2018-06-07 21:44:27.367 | DxO.PhotoLab - 14160 - 4 | Database - Info | Profiling DxO.OpticsPro.Database.DOPDB.SaveChanges :    0 ms
2018-06-07 21:44:28.261 | DxO.PhotoLab - 14160 - 39 | DxOFramework - Error | dxoCorrection::CreateContext: failed to obtain Subject Distance.
2018-06-07 21:44:28.261 | DxO.PhotoLab - 14160 - 39 | DxOFramework - Error | dxoCorrection::CreateContext: failed to obtain Subject Distance.
2018-06-07 21:44:28.288 | DxO.PhotoLab - 14160 - 41 | DxOFramework - Error | dxoCorrection::CreateContext: failed to obtain Subject Distance.
2018-06-07 21:44:28.288 | DxO.PhotoLab - 14160 - 41 | DxOFramework - Error | dxoCorrection::CreateContext: failed to obtain Subject Distance.
2018-06-07 21:44:28.569 | DxO.PhotoLab - 14160 - 60 | DxOCorrectionEngine - Info | DxO::Target::UpdateROI couldn't get the size of the output image at scale 0 (target not prepared at scale 0).
2018-06-07 21:44:28.619 | DxO.PhotoLab - 14160 - 53 | DxOCorrectionEngine - Info | DxO::Target::UpdateROI couldn't get the size of the output image at scale 0 (target not prepared at scale 0).
2018-06-07 21:44:28.803 | DxO.PhotoLab - 14160 - 43 | DxOCorrectionEngine - Info | DxO::Target::UpdateROI couldn't get the size of the output image at scale 0 (target not prepared at scale 0).
2018-06-07 21:44:28.803 | DxO.PhotoLab - 14160 - 43 | DxOCorrectionEngine - Info | DxO::Target::UpdateROI couldn't get the size of the output image at scale 0 (target not prepared at scale 0).
2018-06-07 21:44:28.803 | DxO.PhotoLab - 14160 - 43 | DxOCorrectionEngine - Info | DxO::Target::UpdateROI couldn't get the size of the output image at scale 0 (target not prepared at scale 0).
2018-06-07 21:44:28.803 | DxO.PhotoLab - 14160 - 43 | DxOCorrectionEngine - Info | DxO::Target::UpdateROI couldn't get the size of the output image at scale 0 (target not prepared at scale 0).
2018-06-07 21:44:28.803 | DxO.PhotoLab - 14160 - 43 | DxOCorrectionEngine - Info | DxO::Target::UpdateROI couldn't get the size of the output image at scale 0 (target not prepared at scale 0).
2018-06-07 21:44:28.992 | DxO.PhotoLab - 14160 - 26 | CafList - Info | Loaded caflist version 101.2.0.4

sgospodarenko

  • DxO tester (Win version)
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1180
Re: PhotoLab 1.2 hanging my PC
« Reply #3 on: June 08, 2018, 01:17:55 pm »
Thanks. The log files were in a different location to that, but I've found and added them to my ticket. I submitted the ticket yesterday, but haven't had a response yet.


Just one question - could you, please, let me know what is the location for the log files on your machine?

Regards,
Svetlana G.
Regards,
Svetlana G.

Recliner

  • Jr. Member
  • **
  • Posts: 10
Re: PhotoLab 1.2 hanging my PC
« Reply #4 on: June 08, 2018, 04:45:51 pm »
My machine is currently off, but from memory, it was in a folder in My Documents on my E: drive.

sgospodarenko

  • DxO tester (Win version)
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1180
Re: PhotoLab 1.2 hanging my PC
« Reply #5 on: June 11, 2018, 11:35:50 am »
Okay, thank you
Regards,
Svetlana G.

 

photography